Technical Support Representative

The Technical Support Representative will provide specialized technical support for the Google Cloud AI/ML portfolio and associated high-priority technical domains. The role focuses on diagnosing and resolving complex cloud technical issues, handling critical customer cases, supporting frontline teams, and improving overall product reliability., * Provide advanced technical support, including diagnostic troubleshooting, case resolution, and tracking of complex Cloud technical customer support queries.

• Serve as a primary escalation point for high-priority (P1) cases, providing rapid diagnostic intervention and resolution.
• Handle technical consultations and provide upskilling/support to frontline teams to reduce escalations and recurring technical issues.
• Work through operational backlogs, manage bug fixes, and drive resolutions to improve overall product reliability.
• Provide technical engineering support for regulated workloads, ensuring adherence to personnel certification, data security, and government compliance requirements.

• 1-3 years of relevant experience.
• Must be physically located within the continental U.S. while accessing client systems/data.
• Must already hold at least one advanced Google Cloud Platform certification:
• Google Professional Machine Learning Engineer
• Google Professional Cloud Architect
• Google Professional Data Engineer
• Must obtain Google ACE certification within 5 weeks of onboarding, before nesting/live queues.
• Must be willing to accept the contract-to-hire employment offer.
• Must be willing to relocate and work at least 4 days per week onsite on a 24x7 shift rotation.

About Tanisha Systems, Inc.

Tanisha Systems, founded in 2002 in Massachusetts-*, is a leading provider of Custom Application Development and end-to-end IT Services to clients globally. We use a client-centric engagement model that combines local on-site and off-site resources with the cost, global expertise and quality advantages of off-shore operations. We deliver Custom Application Development, Application Modernization, Business Process Outsourcing and Professional IT Services from office locations in * and *. Tanisha Systems services clients in Government, Banking & Financial Markets, Insurance, Healthcare, Retail & Consumer Goods, Energy & Utilities, Life Sciences, Telecom, Manufacturing and Transportation Industries around the globe. Our engagement model provides a flexible operational environment that empowers our clients with the right levels of control.