Microsoft Dynamics 365 Functional Business Analyst

· Lead discovery and solution design workshops with business stakeholders to define requirements and future state processes

· Work across Dynamics 365 Sales, Customer Insights (Data and Journeys), Customer Voice, Power Apps and Dataverse

· Support integrations with Canvas LMS and payment systems, including data mapping specifications

· Author and refine user stories and acceptance criteria through design, build, and test phases

· Partner with client and development teams to evolve data models, process flows, and integration touchpoints

· Write test scenarios and scripts tied to acceptance criteria, coordinate UAT with business users, triage defects, and make go or no go calls on functional readiness

· Proven experience as a functional BSA on Microsoft Dynamics 365 implementations

· Hands on expertise with Dynamics 365 Sales, Customer Insights, Customer Voice, Power Apps and Dataverse

· Strong user story writing, acceptance criteria, and UAT coordination experience

· Power user of JIRA (must have)

· Ability to leverage AI tools such as Microsoft Copilot

· Higher Education or public sector project experience is a plus