Security Operations Center (SOC) Operator

The Security Operations Center (SOC) Operator serves as the central point of contact for physical security operations across FNBO facilities. This position is responsible for monitoring security systems, coordinating emergency response, assisting with access control, and ensuring the safety and security of bank personnel, customers, and assets through vigilant surveillance and timely incident response., * Monitor alarm systems, CCTV cameras, and access control systems across multiple FNBO locations

• Identify and assess security threats, suspicious activity, and safety hazards in real-time
• Respond promptly to alarm activations and determine appropriate response protocols
• Maintain continuous awareness of security incidents and operational status across all monitored facilities

Emergency Response & Coordination

• Serve as primary liaison with local emergency services (police, fire, EMS)
• Coordinate emergency response activities and provide critical information to first responders
• Execute emergency notification procedures and escalation protocols
• Monitor and track emergency situations until resolution

Guard Force Dispatch

• Dispatch security officers to incidents, alarm activations, and service requests
• Provide real-time support and guidance to security personnel in the field

Access Control Administration

• Assist with processing access control requests and badge activations/deactivations
• Coordinate building access for after-hours personnel and vendors
• Respond to access-related issues

Vendor & Work Order Management

• Coordinate vendor access to facilities for service calls and installations
• Monitor vendor activity through surveillance systems
• Escalate urgent maintenance issues requiring immediate attention

Communication & Reporting

• Maintain professional communication with employees, management, and external partners
• Prepare detailed shift reports documenting all activities and incidents
• Brief incoming shift personnel on ongoing situations and pending issues
• Provide timely updates to management regarding significant events
• Maintain logs and documentation in compliance with regulatory and internal requirements

• High school diploma or GED required
• Valid Drivers License
• Strong computer skills including Microsoft Office Suite
• Excellent observational skills and attention to detail
• Strong decision-making abilities, especially under pressure
• Clear and professional verbal and written communication skills

Preferred Experience

• College degree in related field (security management, criminal justice, emergency management, etc.) preferred
• 1-2 years of experience in security operations, dispatch, or related field preferred
• Experience with security monitoring systems and CCTV operations preferred

Candidates must possess unrestricted work authorization and not require future sponsorship., Access Control, CCTV, Communication Skills, Computer Security, Computer Skills, Criminal Justice, Customer Experience, Dental Insurance, Detail Oriented, Documentation, Driver’s License, EEO Regulations, Emergency Management, Emergency Response, Emergency Services, Employee Orientation, High School Diploma, Incident Response, Maintenance Services, Mentoring, Microsoft Office, Order Management, People Management, Physical Security, Presentation/Verbal Skills, Regulatory Compliance, Safety/Work Safety, Security Analysis, Security Attacks, Security Equipment, Security Monitoring, Surveillance, System Operations, Team Player, Time Management, Tuition Fees, Vision Plan, Writing Skills

Wed-Fri 6am - 2pm

Sat-Sun 2pm - 10pm, Compensation range (base pay): $41,116.00-$65,787.00

This role may have a specific starting pay within this range.

Final compensation offer to candidate may vary from posted hiring range based upon work experience, education, and/or skill level.

Work Environment:

It is anticipated that the incumbent in this role will work onsite at the posted location. Our onsite environment fosters innovation, mentorship, and a vibrant culture where ideas flow freely and relationships flourish. As part of our team, you’‘ll experience the energy of our collaborative spaces designed to support your professional growth while working alongside talented colleagues who inspire excellence daily. Please note that work location is subject to change based on business needs., We offer a variety of benefits designed to keep you and your family physically and financially healthy. Not only do we offer a competitive salary and work-life balance, we offer benefits to match your needs:

• Medical, Dental, Vision Insurance
• 401k, With Matching Contributions
• Time Off Programs
• Health Savings Account (HSA)/Dependent Care
• Employee Banking
• Growth Opportunities
• Tuition Assistance
• Short-Term/Long-Term Disability Insurance

At FNBO, our employees are the heart of our story-and we’re committed to their success! Please see below the details of this career opportunity and how it fits into our organization’s success., FNBO believes that the quality of our employee experience is at the heart of our customer experience. One key pillar of our intended employee experience is Belonging. Belonging means we are committed to fostering a workplace culture where employees of all backgrounds feel valued, recognized, and empowered to be their authentic selves-no matter their role or where they are in their journey.

Learn more here.

FNBO is an equal opportunity employer for all employees and applicants and makes employment decisions without regard to status or identity.