Enterprise Device Support Analyst

We are seeking an Enterprise Device Support Analyst to join our Technology Support team, ensuring seamless management and administration of enterprise devices across 247 stores, two distribution centers, and the corporate office in Alameda, California. This role specializes in enterprise device administration, including but not limited to:

• Spectralink 95 series phones
• Zebra ET40s, TC52s, MC9300
• Zebra ZQ630 printers
• HP wireless and wired printers
• Lexmark printers
• Microsoft Windows and Apple MacOS laptops/desktops
• Sample house and Creative Studio Devices
• Partnering with vendors and managed service providers across the above
• Other devices as identified and added to EDM team

This position provides technical expertise, troubleshooting, and device lifecycle management while maintaining security compliance and system optimization across a diverse technology ecosystem. Additionally, this role supports training and staying current with new Android versions and emerging technologies. Responsibilities:

• Manage and maintain enterprise devices across stores, distribution centers, and corporate offices.
• Provide Level II support for escalated incidents and request fulfillment, ensuring timely resolution for field and home office associates.
• Monitor, troubleshoot, and optimize device connectivity, network performance, and system integrations.
• Proactively respond to Level 1 & Level 2 tickets, incidents, and continuous improvement projects.
• Partner with network engineering for advanced troubleshooting and infrastructure enhancements.
• Lead hardware/software configuration, security compliance, patching, and monitoring.
• Contribute to automation and workflow optimization through scripting (PowerShell, Python).
• Ensure proper administration of Active Directory, Office 365, Azure Intune, Exchange Online, and SharePoint.
• Support mobile device management (MDM) solutions and Android/iOS troubleshooting.
• Assist with vendor escalations and collaborate with third-party technology providers.
• Participate in 24/7 on-call rotations for critical support needs.
• Document and maintain runbooks, knowledge base articles, user guides, and troubleshooting procedures.
• Other duties as assigned

• Bachelor’s degree in Engineering, Information Technology, or related field.
• Minimum 2+ years of experience in IT support, enterprise device administration, or service desk engineering.
• Strong understanding of enterprise systems, including networking, cloud services, and endpoint security.
• Proficiency in Microsoft 365 applications and administration.
• Familiarity with Android/iOS device configuration and MDM integration.
• Basic networking expertise: TCP/IP, LAN/WAN, DHCP, DNS, routing, wireless networks.
• Experience troubleshooting printers, POS systems, desktops/laptops, and mobile devices.
• Excellent customer service, mentorship, and communication skills.
• Preferred Certifications: ITIL, CompTIA A+, Network+, Security+, Microsoft certifications.

Pay Range is $28.50 - $36.00 per hour #LI-LO1 #LI-Onsite Full time and Part time associates are eligible to participate in the Company’s 401(k) retirement savings plan after three (3) months of service. Benefits for full-time employment on the first of the month following 30 days of continuous employment include offerings for programs including Medical, Dental, Vision, Prescription Drug, Life Insurance, Flexible Spending, Commuter Benefits and Employee Assistance.

This position is based full-time onsite at our Windsor, VA Distribution Center. Why You’ll Love World Market You won’t find a store and team like this anywhere else! We’re passionate about our mission to delight customers with a unique, ever-changing marketplace of products from around the world. Our assortment is curated with stylish home décor, quality furniture, thoughtful gifts, time-honored handicrafts, and international food and beverage favorites. From handpicked finds to heartfelt teamwork, World Market is where uniqueness isn’t just celebrated-it’s what sets us apart. Our team means the world to us! We value authenticity, empowerment and respect and we take pride in what we do. If you’re looking for a collaborative, fast-moving environment where your contributions are valued, growth is supported and you can have a little fun-you’ve found it! What You’ll Do