Desktop Support Engineer (Dispatch /Part-Time) - Austin - ,TX

We are looking for a capable resource to coordinate, ranging from simple activities to more complex plans. This role will provide on-site assistance to end-users within the organisation’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery., Axiom Technologies is seeking an experienced Desktop Support Engineer (Dispatch/Part-Time Role) based in the Austin area - Texas,USA. This Dispatch/Part-Time, independent contractor role involves providing both on-site and remote support for end users while efficiently managing assignments and coordinating service requests. You’ll serve as the go-to technical resource for desktop support needs, ensuring the timely resolution of IT issues and smooth coordination among field technicians and internal teams., * Deliver on-site and remote support for hardware, software, and infrastructure at branch locations

• Troubleshoot end-user issues related to applications, connectivity, VPNs, and other IT services
• Support and maintain in-house and third-party software, including market data applications
• Act as an escalation point for Helpdesk issues and collaborate with Network Services and global support teams
• Maintain accurate ticketing records, documentation, and ensure compliance with IT policies
• Assist with home office setup and remote work support (firm-issued or personal laptops and virtual machines)
• Participate in after-hours and weekend on-call rotation
• Stay updated on new technologies and internal tools

• Minimum of 3 years of field support experience, preferably in a branch environment
• Experience supporting financial services clients is highly desirable

• Bachelor’s degree or equivalent practical experience (3 years of progressive experience may be considered equivalent to 1 year of education)

• Strong troubleshooting skills with the ability to manage multiple tasks under pressure
• Familiarity with Microsoft Office Suite and general enterprise IT tools
• Excellent communication and interpersonal skills
• Must be authorized to work in the U.S. (visa sponsorship is not available at this time)
• Candidates must be local or willing to work on-site; travel to nearby branch offices may be required

Axiom Technologies is a Global IT Services partner supporting medium- to large-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com