Director, IT - Network and Telecom

• Lead and develop engineering teams responsible for enterprise networking (LAN, WAN, Wi-Fi, Internet, and connectivity) and Unified Communications services including Call-Center Saas solutions

• Drive stabilization efforts to improve network reliability, performance, and resiliency, with a strong focus on customer-facing and mission-critical communications services.

• Establish standardized operating models, service catalogs, SLAs, and governance for network and unified communications services.

• Own vendor management and strategic relationships with carriers, network providers, ensuring service quality, contract alignment, and cost optimization.

• Partner with Security, Architecture, Applications, and Business stakeholders to align network and communications capabilities with enterprise and customer experience requirements.

• Define and track KPIs, operational metrics, and executive-level reporting for availability, performance, and customer impact.

• Lead modernization initiatives, including network automation, SD-WAN, cloud connectivity, and contact center and telephony platform optimization., + Leads multiple IT teams or disciplines, ensuring strategic alignment and effective execution

• Develops long-term plans for technology capabilities, staffing, and budget management

• Establishes governance frameworks, standards, and metrics for performance and risk management

• Promotes innovation and adoption of emerging technologies to improve efficiency and scalability

• Builds and maintains a high-performing team culture focused on accountability and results

• Strong strategic and analytical thinking with proven leadership in complex IT environments

• Expertise in technology management, governance, and portfolio planning

• Excellent executive communication and stakeholder engagement skills

• Ability to lead organizational change and drive transformation initiatives

• Financial acumen and experience managing budgets and resource plans

The ability to work outside normal hours, when needed, is expected, and an on-call schedule is required in this position., + Required Education: Bachelor’s degree in Information Technology, Computer Science, or related field preferred

• Preferred Education: College Degree with Certifications and Experience

• Required Experience: 8-12 years of progressive IT experience with at least 3 years in a supervisory or leadership role

• Computer Skills Required: Some workstation and server support experience. Substantial network administration experience.

Physical Demands:

• The Employee is required to read, review, prepare and analyze written data and figures, using a PC or similar, and should possess visual acuity.