NOC Technician Tier 1
Inland Cellular Telephone Company
Lewiston, ID, United States
3 months ago
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Role details
Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Working hours
Regular working hours
Job source
Tech stack
Monitoring of Systems
Internet Protocol
Network Monitoring
Network Routers
Job description
- Monitor network alarms and events using NMS platforms.
- Create, update, and manage incident tickets.
- Perform initial troubleshooting using documented procedures and runbooks.
- Escalate issues to Tier 2 when resolution is not possible within defined procedures.
- Communicate outage and maintenance information to internal teams and customers.
- Monitor network health, environmental alarms, and service availability.
- Verify service restoration and close incidents when appropriate
Success Measures
- Accurate ticket documentation.
- Timely alarm response.
- Proper escalation of incidents.
- Adherence to operational procedures.
Requirements
- Basic understanding of IP networking.
- Familiarity with routers, switches, wireless, and fiber technologies.
- Strong troubleshooting and communication skills.
- Ability to follow documented procedures.
- Experience with ticketing and monitoring systems preferred.
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