Program Manager Non Tech 2

• Lead quality coaching sessions and case reviews with Delivery Partners to identify gaps and drive customer experience improvements.
• Act as the primary point of contact for customer, technical, and executive escalations, ensuring timely resolution across partner and teams.
• Monitor customer satisfaction, case resolution, and Copilot performance metrics while driving operational excellence.
• Support AI/Copilot adoption initiatives by auditing AI versus human responses, validating hand-offs, and identifying improvement opportunities.
• Maintain support documentation, facilitate advocate readiness and training, and provide actionable insights based on customer feedback and support trends., * Opportunity to work at the forefront of AI-powered customer support transformation.
• Exposure to high-visibility projects involving Copilot readiness, AI migrations, and customer experience innovation.
• Collaboration with global teams and delivery partners across a world-class advertising platform.
• Ability to influence product, process, and operational improvements that drive measurable business impact.
• Career-enhancing experience in advertising technology, support operations, quality management, and AI-enabled solutions.

Our client, a global technology and digital advertising leader, is seeking a Partner Technical Advisor to join their team. As a Partner Technical Advisor, you will be part of the Advertising Support Team supporting global Delivery Partners, Operations Teams, and stakeholders. The ideal candidate will have strong communication skills, a proactive problem-solving mindset, and the ability to influence cross-functional teams, which will align successfully in the organization., * 2-4 years of experience in customer support, advertising support, or contact center operations with a focus on performance improvement.

• Hands-on experience with Advertising, Google Ads, search advertising, or another online advertising platform.
• Experience using AI, Copilot, agent-assist, or similar technologies to improve business processes and support operations.
• Strong communication, analytical, and stakeholder management skills with the ability to work effectively across global teams.
• Flexibility to support multiple time zones, including occasional early morning meetings as business needs require.

About ManpowerGroup, Parent Company of: Manpower, Experis and Talent Solutions

Experis® is a global leader in technology services and part of the ManpowerGroup® (NYSE: MAN) family of brands. We connect skilled technology professionals with meaningful opportunities where they can grow their careers, expand their expertise and make a real impact. Guided by the belief that it takes Human Ingenuity to unlock the true potential of technology, Experis helps people gain experience with leading organizations, build sought-after skills and take the next step toward a brighter future. Backed by ManpowerGroup’s 75+ years of workforce expertise and global reach across more than 70 countries and territories, Experis brings the scale, insight and opportunity to help people and businesses thrive. ManpowerGroup is consistently recognized for its commitment to inclusion, ethics and responsible business, including being named one of the World’s Most Ethical Companies. Learn more at Experis.com.

ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee’s race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.