Help Desk Technician

Join our dynamic IT support team as a Help Desk Technician, where you’ll be the first point of contact for resolving technical issues and providing exceptional customer service. This energetic role offers the opportunity to troubleshoot a wide range of hardware and software problems, support end-users across various operating systems, and contribute to maintaining a seamless IT infrastructure. If you thrive in a fast-paced environment and are passionate about helping others solve technical challenges, this position is perfect for you! You’ll play a vital role in ensuring our organization’s technology runs smoothly, empowering users to perform at their best every day., * Respond promptly to user inquiries via help desk systems, providing clear and effective technical support for hardware, software, and network issues

• Troubleshoot and resolve problems related to computer hardware, operating systems (Windows, macOS, Linux), and peripherals such as mobile devices and printers
• Manage user accounts and permissions using Active Directory and assist with Active Directory management tasks
• Support network troubleshooting including LAN, WAN, VPN, DNS, TCP/IP, firewall configurations, and network administration to ensure connectivity stability
• Utilize tools like SCCM, GPO, ServiceNow, Jira, BMC Remedy, and Help Desk software to track tickets, document issues, and follow up on resolutions
• Assist with equipment setup, installation, configuration, and maintenance of desktops, laptops, servers (Windows Server), and other IT infrastructure components
• Collaborate with team members on technical troubleshooting support for complex issues involving computer management and network administration, Embark on a rewarding journey where your technical expertise makes a real difference! We’re committed to fostering an inclusive environment that supports your growth while delivering top-tier IT support services. Join us in creating seamless technology experiences that empower our organization every day!

• Proven experience in IT support or help desk roles with strong customer service skills
• Solid understanding of operating systems including Windows (supporting Windows support), macOS, Linux; familiarity with Microsoft Office applications
• Hands-on experience with help desk systems such as ServiceNow or Jira for ticket management
• Knowledge of computer networking concepts including TCP/IP protocols, DNS management, VPN setup, firewall configuration (e.g., Meraki), and LAN/WAN troubleshooting
• Ability to troubleshoot hardware issues related to computer hardware components and peripherals efficiently
• Experience supporting mobile devices and remote access solutions using VPNs or other remote connectivity tools
• Strong communication skills with the ability to explain technical information clearly to non-technical users
• Familiarity with Active Directory management and group policy objects (GPO) implementation is highly desirable
• Knowledge of IT infrastructure components such as switches (LAN), routers, DNS servers, and basic network security practices

Pulled from the full job description 401(k) Health insurance Retirement plan 401(k) matching Paid time off Vision insurance Health savings account, * 401(k)

• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance