Security Operations Center Dispatcher

• Alarm monitoring

• CCTV monitoring

• Camera Survey

• Answering phones; operate IP based telephone system

• Radio Dispatch; use multi-channel communications

• Radio and call logging

• Incident Report issuance and collection

• Operations support; routing of call information to the appropriate units for handling

• Ensure timely and effective response to incidents, alarms, notifications, calls, and other activities related to the Security Operations Center and its role as a central alarm monitoring station

• Receive and respond to emergency and non-emergency calls from employees, outside vendors, law enforcement, and the security field force via telephone, automated alarm monitoring and radio systems

• Process and evaluate information received from all available sources, and respond with the appropriate communication and dispatch procedures

• Coordinate with Security Operations Center staff to provide necessary documentation in support of uniformed guard force activity (e.g., Officer Dispatch, Incident Reporting, etc.)

• Must possess a high school diploma or equivalent

• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment

• Work experience must include of the following:

• Demonstrated analytic and critical thinking skills and ability to prepare reports

• Ability to prioritize workload based on urgency

• Demonstrated high level of competency with advanced computer systems (e.g., hardware, software, and networks)

• Ability to communicate effectively with IT and Security Systems professionals

• Demonstrated ability to operate radio, telephone equipment and/or console monitors

• Ability to adapt in a dynamic work environment while possibly working under pressure

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.