IT Service Desk Analyst

We are looking for a skilled and customer-focused IT Service Desk Analyst to join our client’s team in the Livingston/Chatham, NJ area. This is a fully onsite role supporting a fast-paced environment where you’ll be the go-to resource for end users, executives, and office technology across multiple locations.

Pay: $30-$40/Hr

What You’ll Be Doing

• Providing local desk-side and white-glove support for executives, staff, conference rooms, and office technology
• Managing incidents, service requests, and escalations through to resolution
• Delivering remote support for US and international locations
• Supporting onboarding, hardware deployment, office moves, and onsite troubleshooting
• Troubleshooting and supporting Windows, Mac, mobile devices, Microsoft 365, and standard business applications
• Providing AV Level 1 support (rebooting, meeting assistance, etc.)
• Documenting all support activity clearly in the ticketing system
• Monitoring trends in reported issues to identify and flag recurring or chronic problems
• Escalating issues through the appropriate channels and communicating with end users until resolution

• 3+ years of experience on a technical helpdesk or in a network administration role
• 3+ years supporting and administering Microsoft 365/O365
• 3+ years of hands-on hardware and software troubleshooting (laptops, desktops, servers, network equipment)
• 2+ years troubleshooting Windows Server 2016 and later
• Experience with remote support tools (e.g., Bomgar or similar)
• Familiarity with Active Directory and Azure AD administration
• Experience supporting Apple hardware and macOS
• Experience with enterprise mobile devices
• Strong customer service skills and professional communication - written and verbal
• Ability to manage your own workload in a fast-paced environment

Nice to Haves

• Experience with VMware ESX/vSphere
• Familiarity with firewalls (Cisco, SonicWALL, Meraki)
• Experience with Citrix, Remote Desktop Services, or VPN solutions
• Microsoft certifications (MCSE/MCSA) or CompTIA Network+
• MSP or client-facing support experience
• Bachelor’s degree in a related field, Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.