Desktop Analyst

Provide onsite and remote technical support to the firm’s user community including, but not limited to, troubleshooting, installation, configuration and maintenance of firm approved applications, end user hardware, peripheral devices and other technologies.

Troubleshoot and maintain the firm’s printer and scanner assets while appropriately escalating to vendors when necessary.

Set-up audio-visual equipment; including audio and video teleconferences, PowerPoint presentations and web conferences.

Set up and configure firm approved mobile devices including iPhones and iPads.

Troubleshoot and update tickets escalated from first level Helpdesk in the firm approved ticketing system.

Coordinate with other department members to ensure that accurate inventory data is maintained. Monitor inventory levels and alert supervisor when inventory becomes low.

Handle technical issues in a controlled manner while interfacing with the user community in high pressure situations. Utilize independent judgment and discretion in escalating issues to system engineers or other IT resources as well as informing supervisor and IT management as necessary.

Analyst will ensure that all assistance given is in compliance with department policies, procedures, and standards. He/She is responsible for informing their supervisor of any hardware, software, or practices which are non-compliant with firm or department policy.

Maintain repair area, equipment, and inventory in an organized and clean manner.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global’s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Associate’s degree or higher.

2+ years of experience providing technical support to end-users in a business environment.

In-depth understanding of desktops, laptops, peripheral devices, and configuration issues, such as:

Windows operating systems.

Microsoft Office Suite and legal-specific software.

Active Directory and networking concepts.

Mobile devices including iPhones and iPads.

Independently learn new software applications and technologies quickly and thoroughly.

Strong organization, communication, and attention to detail skills.