Genesys Cloud CX System Architect

BITCOT INC

United States

3 months ago

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Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Experience level

Expert

Experience required

8 years minimum

Compensation

$80,000.0 - $135,000.0

Working hours

Regular working hours

Job source

www.indeed.com

Tech stack

Amazon Web Services Application Integration Architecture Microsoft Azure Software Design Documents Middleware OAuth Systems Architecture Systems Integration Genesys Event Driven Architecture Restful APIs Microservices

Job description

We are looking for an experienced Genesys Cloud CX System Architect to lead enterprise contact center architecture, solution design, cloud migration strategy, and complex integrations. The ideal candidate will drive technical architecture while working closely with engineering teams and business stakeholders., * Design enterprise-scale Genesys Cloud architectures.

Lead contact center modernization initiatives.
Design SIP, BYOC, SBC and telephony architecture.
Define integration architecture using REST APIs and middleware.
Lead cloud migration strategy.
Review solution design documents.
Provide technical leadership to engineering teams.
Guide production deployments and cutovers.
Work closely with vendors and business teams.
Mentor engineers and review technical designs.

Requirements

8+ years of Contact Center experience
Strong Genesys Cloud CX Architecture
Solution Design
SIP
SBC
BYOC
REST APIs
AWS / Azure / GCP
CRM Integrations
Microservices
OAuth
Event Driven Architecture
Technical Leadership

Preferred:

Healthcare implementations
Genesys Architect Certification
Large-scale enterprise migrations

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