Genesys Cloud CX System Architect

We are looking for an experienced Genesys Cloud CX System Architect to lead enterprise contact center architecture, solution design, cloud migration strategy, and complex integrations. The ideal candidate will drive technical architecture while working closely with engineering teams and business stakeholders., * Design enterprise-scale Genesys Cloud architectures.

• Lead contact center modernization initiatives.
• Design SIP, BYOC, SBC and telephony architecture.
• Define integration architecture using REST APIs and middleware.
• Lead cloud migration strategy.
• Review solution design documents.
• Provide technical leadership to engineering teams.
• Guide production deployments and cutovers.
• Work closely with vendors and business teams.
• Mentor engineers and review technical designs.

• 8+ years of Contact Center experience
• Strong Genesys Cloud CX Architecture
• Solution Design
• SIP
• SBC
• BYOC
• REST APIs
• AWS / Azure / GCP
• CRM Integrations
• Microservices
• OAuth
• Event Driven Architecture
• Technical Leadership

Preferred:

• Healthcare implementations
• Genesys Architect Certification
• Large-scale enterprise migrations