Digital Adoption & Change Management Lead

Are you an experienced Change Management Leader passionate about driving the successful adoption of transformative digital technologies? We’re looking for a hands-on change management professional to lead the adoption and value realization of key enterprise platforms, focusing on Genie, an AI-powered knowledge and productivity platform, and M-Files, the organization’s document and knowledge management solution. In this role, you will develop and drive user adoption, engagement, business readiness, communications, and learning. Working closely with business and technology stakeholders, your primary objective will be to accelerate the successful adoption of these strategic digital products, ensuring employees embrace new ways of working and the organization realizes measurable business value.

The Skills You Bring

• Execute adoption strategies for Genie and M-Files.
• Support stakeholder readiness and change planning.
• Conduct stakeholder interviews, feedback sessions, and adoption assessments.
• Develop and maintain adoption plans, stakeholder plans, and change impact assessments.
• Manage communication calendars and engagement campaigns.
• Develop business success stories, case studies, and adoption highlights.
• Coordinate and facilitate Champion Network activities.
• Develop Champion meeting agendas, playbooks, and engagement materials.
• Design and develop learning journeys for Genie and M-Files.
• Create role-based training curricula and learning materials.
• Develop and maintain adoption dashboards.

• 5+ years of change management, digital adoption, organizational enablement, or related experience.
• Demonstrated success driving adoption of enterprise digital platforms.
• Experience developing communication campaigns and engagement strategies.
• Experience designing and delivering training programs.
• Experience managing stakeholder engagement activities.
• Strong facilitation, presentation, and communication skills., Work Authorization: Applicants must be legally authorized to work in the United States without current or future employer sponsorship.

At Lake Shore Associates we have been serving clients for over 20 years, and we have been privileged to partner with outstanding companies that range from mid-size to some of the biggest names in the country. Leading with kindness, vulnerability, and purpose not only delivers bottom line results, but it also enables a sustainable leadership framework that can be replicated time and time again. Our associates are driven, seasoned, collaborative, and nimble. We deliver better value through straight talk and a work ethic that powers our efforts beyond glossy presentations all the way through delivery.

Lake Shore Associates is proud to be a women-owned management consulting firm where we are trusted, build partnerships, and deliver value.