Site Reliability Engineer

The Site Reliability Engineer (SRE) is responsible for ensuring the reliability, performance, and scalability of both internal (in-house) and customer environments. This role acts as a critical bridge between the product platform engineering, development and customer operation team, ensuring seamless deployment, operation, and support of our solutions across many environments., * Maintains and optimizes availability, performance, and resilience of in-house and on-premises productive environments.

• Monitors system health, troubleshoots incidents, and implements proactive reliability solutions.

• Manages deployments, upgrades, and patching platform level changes of multiple customers.

• Demonstrates a customer-focused approach and ownership over production systems.

• Serves as technical liaison to customers (internal and external), explaining TGW’s network, software and hardware platform architecture along with delivery and deployment approach.

• Performs hands-on standing up of customer environments, and ongoing operations.

• Develops and tests high-availability and disaster recovery plans for customers.

• Engages with project management and customers on infrastructure and platform topics.

• Collaborates with Platform Engineering and Global Infrastructure teams to ensure TGW’s standard deliverable is continuously improved with customer real world feedback.

• Partners with solutions architects to ensure successful delivery of customer projects.

• Documents issues and best practices for incident prevention and resolution.

• Improves observability (logging, metrics, alerting) across customer environments.

• Drives root cause analysis and collaborates with respective teams to implement preventative measures.

Education: Bachelor’s degree in Computer Science, Information Technology, Computer Engineering, or a related field (or equivalent practical experience)

Experience: Minimum of five (5) years’ experience of delivering and supporting productive IT systems following Infrastructure as Code practices.

Travel: Up to 20% domestic and international travel.

Skills & Abilities

• Hands-on experience with Linux, Kubernetes (Preferred Red Hat OpenShift) and GitOps delivery workflows.

• Experience with debugging YAML, Helm & Terraform.

• Strong troubleshooting skills across application, infrastructure, and networking layers.

• Ability to communicate effectively with a variety of audiences, internal and external.

Preferred Skills

• Proficiency in monitoring and observability tools (Prometheus, Grafana).

• Familiarity with hypervisor layer and container orchestration platforms.

• Familiarity with relational (Oracle, PostgreSQL) and non-relational databases.

• Experience supporting customer owned and remote on-premises environments.

Physical Requirements

• Ability to remain stationary at a desk for prolonged periods of time.

• Ability to go to site frequently and move safely around industrial and/or warehouse environments.

• Ability to lift and carry supplies up to 25 pounds at a time.

• Ability to tolerate exposure to job site temperature fluctuations due to seasonal weather in geographic regions.