IT Support Specialist

We are seeking a dynamic and proactive IT Support Specialist to join our team. This is a contract position. In this role, you will be the frontline hero for resolving technical issues, supporting end-users, and maintaining our IT infrastructure. Your expertise will ensure seamless operation of hardware, software, networks, and operating systems, empowering our team to perform at their best. Additionally, you will be responsible for weekly Podcast hosting and distribution to various podcast services, as well as ensuring long-term. permanent storage for our media., * Provide technical support to small not-for-profit organization.

• Troubleshooting hardware and software issues across Windows, macOS, and Linux operating systems.
• Manage customer support ensuring timely resolution of issues related to computer hardware, peripherals, mobile devices, and network connectivity.
• Troubleshoot and resolve network problems involving LAN (Local Area Network), TCP/IP protocols, DNS configurations, VPN connections, firewalls, and Active Directory management.
• Support computer management tasks such as user account setup in Active Directory, GPO (Group Policy Object) configurations, and Windows Server administration.
• Diagnose and repair equipment issues including desktops, laptops, printers, routers, switches, and other IT infrastructure components.
• Assist with network troubleshooting efforts involving TCP/IP analysis, LAN performance optimization, and firewall rule adjustments to ensure secure connectivity.
• Collaborate with team members to implement IT solutions that enhance operational efficiency while maintaining high standards of customer service.

• Proven experience providing IT support in a fast-paced environment with a focus on desktop support and technical troubleshooting.
• Strong knowledge of operating systems including Windows (Windows 10/11), macOS, and Linux distributions.
• Hands-on experience with help desk systems for ticket management and issue t
• Familiarity with computer networking concepts such as TCP/IP protocols, DNS management, LAN/WAN architecture, VPNs, firewalls, and network security best practices.
• Expertise in hardware support including computer hardware repairs and equipment troubleshooting.
• Ability to communicate complex technical information clearly to non-technical users with excellent customer service skills.
• Knowledge of Microsoft Office suite applications and other productivity tools essential for daily operations.
• Be responsible for the hosting, distribution and storage of a weekly podcast.

$25,000 - $30,000 a year - Part-time, Contract, Pulled from the full job description

• Flexible schedule, * Flexible schedule