IT Support Specialist

We are seeking a dynamic and proactive IT Support Specialist to join our technology team! In this role, you will be the frontline hero for all technical support needs, ensuring our systems run smoothly and efficiently. You will provide expert assistance to users across various platforms, troubleshoot hardware and software issues, and maintain our IT infrastructure. Your enthusiasm for problem-solving and customer service will help foster a seamless technology experience for all staff members. This paid position offers an exciting opportunity to develop your skills in a fast-paced, innovative environment while making a tangible impact on daily operations., * Deliver prompt and professional technical support to end-users via help desk systems, resolving issues related to hardware, software, network connectivity, and operating systems such as Windows, macOS, and Linux.

• Troubleshoot equipment problems including desktops, laptops, mobile devices, printers, and peripherals to minimize downtime.
• Manage user accounts and permissions using Active Directory management tools and assist with account setup or modifications.
• Support network infrastructure by diagnosing and resolving network issues involving LAN (Local Area Network), WAN (Wide Area Network), VPNs (Virtual Private Networks), firewalls, DNS (Domain Name System), TCP/IP protocols, and network security measures like Meraki or other firewall solutions.
• Assist with software deployment and updates using tools such as SCCM (System Center Configuration Manager) and GPO (Group Policy Objects).
• Maintain accurate records of support tickets using platforms like ServiceNow or BMC Remedy, ensuring timely resolution and documentation of all incidents.
• Collaborate with team members on IT infrastructure projects including server management with Windows Server environments and basic Linux server administration.
• Provide training or guidance to users on operating systems, productivity applications like Microsoft Office, mobile device management, and security best practices., Join us as an IT Support Specialist where your technical expertise fuels operational excellence! We’re committed to fostering an inclusive environment that supports your growth while providing the vital services that keep our organization running smoothly every day.

• Proven experience in IT support roles with a strong understanding of help desk systems and customer service principles.
• Hands-on experience troubleshooting hardware components such as computer hardware, peripherals, and mobile devices.
• Solid knowledge of operating systems including Windows (Windows 10/11), macOS, Linux distributions; familiarity with Windows Server environments is a plus.
• Expertise in computer networking concepts including LAN/WAN setup, TCP/IP protocols, DNS configuration, VPNs, firewalls like Meraki or similar solutions.
• Proficiency in troubleshooting software issues across various applications; familiarity with Microsoft Office suite is essential.
• Experience managing user accounts through Active Directory; knowledge of SCCM or similar deployment tools is advantageous.
• Strong analysis skills to diagnose complex technical problems quickly and effectively.
• Excellent communication skills to clearly explain technical solutions to non-technical users.
• Ability to work independently while collaborating effectively within a team environment in a fast-paced setting.