Senior IT Specialist

This is a critical and highly visible role supporting 75-100 corporate end users in our new HQ facility in Mesa, AZ! The Senior Technology Specialist maintains in-house technology equipment and assets. This includes installing, configuring, diagnosing, repairing, and upgrading all hardware and equipment while ensuring its optimal performance. The individual will also troubleshoot problem areas in a timely and accurate fashion and provide end user training and assistance as needed. Responsibilities

• Deploy new laptops and desktops that have been prepared per our company specifications to employees
• Recommend, schedule, and perform PC, hardware, and peripheral equipment improvements, upgrades, and repairs
• Install, configure, test, maintain, monitor, and troubleshoot end user hardware, including Windows-based desktops, VoIP phones, printers, scanners, thin clients, credit card terminals, firewalls/routers, and Office 365 Suite
• Perform on-site analysis, diagnosis, and resolution of complex PC problems for a variety of end users, and recommend and implement corrective hardware solutions, including off-site repair as needed
• Receive and respond quickly to incoming calls, texts and/or e-mails regarding PC and/or hardware problems
• Construct, install, and test customized configurations based on various platforms and operating systems
• If necessary, liaise with third-party support and PC equipment vendors
• Disposition all computer hardware when needed, ensuring hard drives are properly destroyed

Do you have experience in Truck loading and unloading?, Do you have a Associate’s degree?, Background required: 3-5 years of experience supporting 30-50+ Corporate End Users, * Associates degree in computer related field, or Associate Degree studies

• 3-5 years of hands-on hardware troubleshooting experience including Office 365 Suite, user hardware and office networking
• Customer service-oriented individual who has demonstrated ability to resolve issues with a welcoming and customer first attitude.
• Ability to work with limited supervision and direction
• Analytical and problem-solving abilities
• Ability to conduct research into PC issues and products as required
• Ability and willingness to lift 50 Lbs. And move computer equipment from location to location
• Load and unload trucks/SUV of computer equipment
• Install/remove servers/UPS/workstations/Laptops/network equipment
• Willingness to travel to local retail store locations to provide support if needed

Additional Preferred Requirements

• CompTIA A+ Certification preferred
• CompTIA Network + Certification preferred

Pulled from the full job description

• Tuition reimbursement
• Health insurance
• 401(k) matching
• Paid time off
• Employee discount
• Vision insurance
• Health savings account, At Sun Auto we recognize that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement) as well as:
• Medical, Dental and Vision Insurance
• Health Savings Account
• 401(k) Retirement Plan with Company Match
• Paid Vacation and Sick Days
• Employee Discounts
• Educational Assistance
• Company Paid Life Insurance
• Short-Term and Long-Term Disability Insurance

Sun Auto Tire & Service is the fastest growing, top-10 independent tire dealer in US with 420+ stores operating under multiple brands. We’ve been named “Best Place to Work” and are a leading provider of vehicle aftermarket tires and repair services and are increasing our footprint rapidly through both organic growth and acquisitions. Sun Auto is backed by leading private equity firms Leonard Green & Partners and Greenbriar Equity Group. We seek candidates who are looking for a long-term career path and capable of growing into roles of greater responsibility. This role is an excellent long-term opportunity and chance to join an awesome team with excellent long term career potential.