IT Service Desk Expert

Kuehne+Nagel is seeking an experienced IT Service Desk Expert to deliver advanced technical support across our global organization. This role is responsible for resolving complex IT issues, supporting enterprise technology solutions, driving continuous improvement initiatives, and mentoring team members to deliver an exceptional end-user experience.

How you create impact

• Provide advanced Level 2 and Level 3 support for escalated incidents, service requests, and complex technical issues across the organization.
• Troubleshoot, diagnose, and resolve customer-reported system issues while ensuring timely and effective service delivery.
• Configure, implement, and maintain end-user devices, applications, and technology solutions based on business requirements.
• Prepare detailed technical documentation, root cause analyses, and escalation packages for engineering and development teams.
• Identify opportunities to improve service desk processes, workflows, and customer satisfaction through continuous improvement initiatives.
• Participate in IT projects, technology rollouts, upgrades, and enterprise improvement initiatives while collaborating with cross-functional teams.
• Mentor Service Desk team members, maintain knowledge base documentation, and participate in after-hours support rotations as needed.

This position is not eligible for employment visa sponsorship. Applicants must be currently authorized to work in the United States on a full-time basis without the need for current or future employer sponsorship.

• 5+ years of experience providing enterprise-level IT support, including Level 2 and Level 3 troubleshooting in a corporate or managed services environment.
• Strong technical expertise supporting Microsoft 365, Azure, Intune, cloud-based applications, MDM tools, Windows, Mac devices, and mobile technologies.
• 3+ years of experience managing technology deployments, device rollouts, system implementations, or IT-related projects.
• Excellent analytical, troubleshooting, and problem-solving skills, with the ability to manage multiple priorities and work independently in a fast-paced environment.
• Strong communication, customer service, and stakeholder management skills, with the ability to support users across diverse teams, locations, and cultures.

At Kuehne+Nagel we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. The target base hourly wage for this position is between $38.46 - $43.27 . Base wage is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. Kuehne+Nagel reviews pay ranges regularly to ensure competitive and fair pay based on industry market data. #LI-KE1

In this IT role, you will manage, develop, and support the technology infrastructure that powers Kuehne+Nagel’s global systems and operations. This contribution is vital to making both special and ordinary moments in the lives of people a reality. In fact, your work enables our teams to deliver fresh fruit, time-sensitive healthcare products and much more to people all around the world. Working in IT at Kuehne+Nagel contributes to more than we imagine., Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.