IT User Support Specialist

Administrative Support:

• Set up accounts for new users.

• Maintain the asset inventory.

• Ship equipment to remote employees.

• Perform IT New Hire Orientation if the IT Manager is unavailable

Helpdesk Support:

• Provide technical support across the company (this may be in person or over the phone).

• Respond in a timely manner to support cases.

• Perform hardware and software installation, configuration, and updates as necessary.

• Provide an effective and responsive helpdesk service and ensure clients/staff are kept informed of progress.

• Diagnose and resolve issues for staff via phone, in person, or electronically.

• Repair and replace equipment, as necessary.

• Inspect the use of technological equipment and software to ensure functionality and efficiency.

• Administer, maintain, configure, and troubleshoot SharePoint Online and OneDrive for Business.

• Perform Site administration including permissions management, lists, views, libraries, Office client integration, content management, file/data management.

• Train employees in the proper use of computers, software, and phone system usage.

• Ensure systems and applications are effective, reliable, and meet the service delivery needs of all departments.

• Log bugs, enhancement requests, and update tickets as necessary.

Cybersecurity:

• Monitor and maintain computer systems.

• Monitor and maintain the corporate office network.

• Excellent communication and interpersonal skills.

• Ability to analyze data and trends to inform decision-making.

• Working knowledge of Microsoft Office 365, OneDrive, SharePoint, and Teams.

• Experienced with cloud-based computing.

• Knowledge of DFAR/NIST Cybersecurity regulations, policies, and procedures

• Must be a U.S. Citizen

• Must be able to obtain and maintain a DoD Secret Security Clearance., * Bachelor’s degree in Information Technology or related field and 1-4 years of relevant work experience; additional relevant experience may be considered in lieu of a degree

HigherEchelon, Inc. (HE) is a service-disabled veteran-owned small business (SDVOSB) organizational performance consulting firm with offerings in Engineering, Gaming & Simulation, Cyber Solutions, Salesforce, Enterprise Technology, and Human Capital. HigherEchelon aims to be the premier trusted partner in organizational excellence and achieves this through sustained investment in talent and the employee experience. HigherEchelon puts the employee first to better serve customer needs and sustain excellence.

HigherEchelon offers competitive full-time benefits including paid vacation and holidays, 401(k) matching, full health/dental/vision coverage, plus much more. For on-site and remote employees, flexible work schedules are offered when authorized.

By joining our team, you are choosing to embark on a journey towards excellence as a valued team member and trusted partner. We appreciate your inquiry and look forward to discussing the opportunity further.

EOE/Minorities/Females/Veterans/Disabled:

HigherEchelon, Inc. is an Equal Employment Opportunity employer and provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in its job application procedures.