Product Support Technician

Will be responsible for performing accurate troubleshooting & diagnosing, timely repairs, and component installation on all

models of Masaba equipment to ensure proper factory specification and correct system operation

• This position will require the technician to work in the field and well as in Masaba manufacturing facilities

• Provides technical support over phone, email, and text to customers on maintenance and operational issues

• Must be willing to work out of town, overtime, and weekends and needed

• Hold follow up meeting with required personnel to discuss engineering changes and upgrades

• Assist with final equipment inspections to ensure MASABA quality goals are met

• Assist with continuous improvement of department processes

Must be able to work safely with minimal supervision while on customer sites and in the Masaba manufacturing facilities

• Must be coachable, able to take direction, take initiative and follow through to completion

• Must be willing to learn and improve skill level for future advancement

• Attention to detail and conscientious nature

• Strong sense of urgency along with customer service and verbal communication skills

• Strong mechanical, electrical, and hydraulics system reasoning skills

• Good judgment and strong critical thinking skills

• Valid driver’s license with good driving record

• Must be able to obtain and maintain a passport

• Must be able to obtain and maintain MSHA certification

• Ability to work independently and with self-motivation

• Must be able to communicate clearly in English

• Ability to work standing on hard surface (eg concrete) for long periods of time in hot or cold environment

• Must be able to read and interpret basic electrical, mechanical, and hydraulic blueprints

• Must be able to perform basic shop math functions and use standard measuring devices

• Ability to work with hand tools

• Ability to work at heights including utilizing ladders and manlifts

• Ability of hands to grasp and manipulate small objects/tools

• Lift and carry up to fifty pounds and crawl in tight spaces

• Ability to work at high elevation

• Computer application literacy including Microsoft Office Suite (Word, Excell, etc.) and ability to learn internal business system