Jira Platform Administrator

The Metropolitan Transportation Authority (MTA) is seeking an experienced Jira Platform Administrator to manage the health, governance, and enterprise-wide administration of its Jira environment. This role is responsible for maintaining global Jira configurations, workflows, permission schemes, custom fields, automation, and platform standards to ensure a secure, scalable, and consistent environment. The administrator will partner with Agile teams to support Scrum and Kanban practices while developing cross-project dashboards, executive reporting, and portfolio-level visibility into delivery progress, risks, dependencies, and team capacity. The ideal candidate will have strong hands-on experience administering Jira in a large enterprise, driving governance and best practices, supporting Jira integrations with Confluence and other tools, and ensuring the platform meets the operational needs of business and technology stakeholders., * Own the overall health, availability, performance and ongoing administration of the enterprise Jira platform.

• Manage global Jira configurations, including workflows, issue types, custom fields, screens, schemes and system settings.
• Establish and enforce enterprise governance, configuration standards, naming conventions and platform best practices.
• Design and maintain permission schemes, roles and access controls to protect sensitive information.
• Standardize Jira configurations across programs while supporting legitimate project-specific requirements.
• Configure and support Scrum and Kanban boards, backlogs, sprints, epics, releases, roadmaps and dashboards.
• Enable portfolio-level reporting across multiple projects, programs and Agile teams.
• Develop dashboards and reports that provide leadership with visibility into progress, risks, dependencies, capacity and delivery performance.
• Partner with project administrators, Scrum Masters, Product Owners, program managers and technical teams to improve Jira adoption.
• Troubleshoot platform, workflow, permission, automation, integration and reporting issues.
• Control the creation and use of custom fields to prevent duplication and unnecessary platform complexity.
• Support Jira integrations with Confluence and other enterprise tools.
• Maintain platform documentation, administrative procedures and user guidance.
• Evaluate enhancement requests and determine their impact on the broader Jira environment.

• Strong hands-on experience administering Jira in a large, complex or enterprise environment.
• Experience managing global Jira configurations rather than only individual projects.
• Advanced knowledge of workflows, permission schemes, issue-type schemes, screen schemes, custom fields and automation.
• Experience establishing Jira governance and enterprise standards.
• Experience supporting Agile delivery using Scrum and Kanban methodologies.
• Experience developing cross-project dashboards, executive reporting and portfolio-level visibility.
• Strong troubleshooting, documentation and stakeholder-management skills.
• Ability to balance standardization, security and governance with the operational needs of different business and technology teams.

Preferred Qualifications

• Experience with Jira Cloud or Jira Data Center in a large enterprise environment.
• Experience with Jira Plans/Advanced Roadmaps, Confluence and Atlassian Marketplace applications.
• Experience integrating Jira with development, reporting or IT service-management tools.
• Atlassian Jira Administrator certification.
• Previous experience supporting transportation, government or other highly regulated organizations.

Lumen Solutions Group Inc. is a technology consulting Services company based in Florida. We provide a wide array of experienced business and IT professionals supporting clients from solution design to implementation and support. We specialize in professional IT consulting services, IT Staffing, Business/IT Strategy, Business Process Blueprints, Enterprise Architecture, Enterprise Transformation.