IT Operations Manager

• Manage IT staff and ensure data is being properly collected and analyzed to improve systems.
• Provide guidance and assign tasks to the internal IT team.
• Ensure that said tasks are performed correctly and information properly collected and analyzed.
• Inspect current standards and provide a roadmap to keep equipment up to date.
• Perform audits on IT Systems to ensure proper procedures are being followed by both IT team and agency members.
• Help with documentation and training to ensure Housing Works staff can utilize new technologies as they are rolled out.
• Work with other members of the Operations team to plan projects, maintain compliance logs, and improve existing workspaces.
• Developing new network troubleshooting strategies to help reduce downtime and decrease maintenance costs.
• Creating rational strategies for upgrading the company’s network software whenever a new update is available.
• Constructing and implementing plans to ensure the company’s network continues to operate smoothly in the event of a problem.
• Staying up to date with new network technology and reporting this information to the executive team each quarter.
• Working closely with other department Managers to assess the growth needs and maintenance of the company’s network.
• Providing proactive checks and support to upper management, ranging from VPs to C-suite staff.

• Bachelor of Science in computer science or related field.
• Minimum 5-7 years’ experience in an IT role.
• 2-3 years’ experience in a supervisory position., Analysis Skills, Auditing, Behavioral Health, Budgeting, Computer Science, Data Collection, Documentation, Drug Therapy, Employee Benefits, Entrepreneurship, Funding, HIV/AIDS (Acquired Immune Deficiency Syndrome), Health Plan, Healthcare Quality, Home Care, Information Technology & Information Systems, Maintain Compliance, Management of Information Systems/Technology (MIS), Needs Assessment, Network Administration/Management, Network Software, Operations Management, Operations Planning, Outpatient Care, People Management, Problem Solving Skills, Process Improvement, Product/Service Launch, Project Planning, Strategic Planning, Systems Analysis

Compensation Range: $65,000 - $70,000 yearly commensurate with experience

Benefits:We have three comprehensive healthcare plans to choose from based on your priorities and budget. Housing Works covers most of the plan; you pay a portion, based on your salary. Staff begins accruing PTO immediately for a total of up to 30 days earned in the first year. We offer employees an educational benefit. This money is available for tuition loan reimbursement, tuition costs, and text books.

Housing Works was founded in 1990; With a long-term commitment to AIDS advocacy. Housing Works established New York State’s first harm reduction-based, OASAS-licensed outpatient drug treatment program. Other services include Health Home care management, behavioral health, and syringe exchange programs. A pioneer in the social entrepreneurship movement, Housing Works operates 10 high-end thrift shops in Manhattan and Brooklyn and a much-loved Bookstore Cafe in Soho. For more information, visit www.housingworks.org

Housing Works fights for funding and legislation to ensure that all people living with HIV/AIDS have access to quality housing, healthcare, HIV prevention, and treatment, among other lifesaving services.

Housing Works provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements. Housing Works complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Housing Works also does not request prior salary information during the hiring process. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training., Housing Works is the largest community-based AIDS service organization in the United States, as well as the nation’s largest minority-controlled AIDS service organization. Since our founding in 1990, we have provided lifesaving services, such as housing, medical and mental health care, meals, job training, drug treatment, HIV prevention education, and social support to more than 20,000 homeless and low-income New Yorkers living with HIV and AIDS.

Housing Works also runs social enterprise businesses that raise millions of dollars every year to help pay for the services that we provide, spread awareness of our mission, and provide jobs to graduates of our Job Training Program. Our best-known businesses are Housing Works Thrift Shops, a chain of upscale thrift shops located throughout New York City, and the Housing Works Bookstore Cafe, a used bookstore, literary hub and concert venue located in Soho in downtown Manhattan.

Company Size: 500 to 999 employees