Advanced Software Engineer

• Provide resolutions to customer issues.
• Supports and troubleshoots customer and employee problems to determine if the problem is hardware, software, or procedural.
• Provides customer satisfaction.
• Follow up with customers, provide regular updates and see problems through to resolution.
• Updates knowledge base on a regular basis.
• Maintains a thorough understanding of the product methodology and functionality of the systems.
• Utilize excellent customer service skills, defuse difficult customer situations, and exceed customers’ expectations.
• Recommended procedure modifications or improvements.
• Preserve and grow your knowledge of help desk procedures, products and services.
• Utilizes technical knowledge to write and complete software tasks and projects.
• Research new technologies and incorporate them into new systems and products.
• Tests, integrates, writes, troubleshoots, and debugs software applications and on client sites.
• Responsible for the architecture and implementation of critical software components and games; uses company standards and applies design principles and patterns to develop robust software.
• Works closely with other engineers to provide guidance and assistance in the areas of software architecture, coding standards, and system related issues.
• May act as team mentor in a multi-person development team.
• May supervise and verify the work of engineers, designers, or technicians.
• Participates in on call rotation.

• Bachelor’s degree in Computer Science, Computer Engineering, Electrical Engineering, Electrical Engineering Technology, or a related field, or equivalent combination of education and experience; Master’s degree preferred.
• Minimum 5 years of experience in software development, software engineering, technical support, casino systems, or a related technical field.
• Minimum 5 years of hands-on coding experience and professional experience working within a software development team.
• Experience with build automation, continuous integration, unit testing, change management, and configuration management.
• Experience providing technical support in production environments, including software installation, upgrades, troubleshooting, maintenance, and issue resolution.
• Knowledge of software development lifecycle (SDLC), software testing methodologies, and development/modeling tools.
• Strong troubleshooting, analytical, and problem-solving skills, including data analysis, database maintenance, and query development.
• Working knowledge of help desk tools, databases, remote access technologies, and operating systems.
• Experience with one or more of the following technologies is preferred: SQL Server, SQL Reporting Services, Database Administration, Java, .NET, C#, C++, Unix, AS400, cloud solutions, networking, virtualization, and Microsoft technologies.
• Ability to debug complex issues and develop compliant software fixes in regulated environments.
• Strong customer service, communication, and client-facing skills, with the ability to interact effectively across technical and non-technical audiences.
• Ability to train, mentor, and collaborate with cross-functional teams.
• Ability to manage multiple priorities in a fast-paced, high-pressure environment.
• Familiarity with Light & Wonder products and software applications is preferred.
• Ability to support multiple products and execute software deployments, upgrades, and maintenance activities in live production environments.
• Proficiency in English.
• Must be able to obtain and maintain required gaming registrations and licenses.
• Ability to travel up to 15%.
• Must be available to support a 24/7/365 business environment, including weekends, holidays, and non-standard hours as needed.

Light & Wonder and its affiliates (collectively, L&W) are engaged in highly regulated gaming businesses. As a result, certain L&W employees may, among other things, be required to obtain a gaming or other license(s), undergo background investigations or security checks, or meet certain standards dictated by law, regulation or contracts. In order to ensure L&W complies with its regulatory and contractual commitments, as a condition to hiring and continuing to employ its employees, L&W requires all of its employees to meet those requirements that are necessary to fulfill their individual roles. As a prerequisite to employment with L&W (to the extent permitted by law), you shall be asked to consent to L&W conducting a due diligence/background investigation on you.

This job description should not be interpreted as all-inclusive; it is intended to identify major responsibilities and requirements of the job. The employee in this position may be requested to perform other job-related tasks and responsibilities than those stated above.