Advanced Software Engineer

Responsible for providing prompt resolution to all support-related issues that

include developing, designing, and testing code integrated into software

products. Specific duties include the following:

• Provide technical system resolutions to customer issues.
• Support and troubleshoot customer and employee technical problems to determine if the problem is hardware, software, or procedural.
• Provide customer satisfaction through timely technical support responses with efficient resolutions.
• Follow up with customers, provide regular updates and see all system issues are thoroughly resolved.
• Maintain and update knowledge base on a regular basis to keep up with technology innovations.
• Maintain a thorough understanding of system and product methodology and technical functionality of systems.
• Utilize excellent customer service skills to defuse difficult customer situations and exceed customer expectations through efficient services.
• Recommend procedure modifications or improvements based on client business needs and systems.
• Continually build on knowledge of help desk procedures, products and services.
• Utilize technical knowledge to write and complete software tasks and projects.
• Research new technologies and incorporate them into new systems and products.
• Test, integrate, write, troubleshoot, and debug software applications on client sites.
• Responsible for the architecture and implementation of critical software components and games.
• Continuously implement company standards and apply design principals and patterns to develop robust software.
• Work closely with other engineers to provide guidance and assistance in the areas of software architecture, coding standards, and technical system related issues.
• Work as team mentor in a multi-person development team.
• Review and verify the work of engineers, designers, or technicians.

Master’s Degree (or foreign equivalent) in Computer Information Systems or related field.

Must have functional knowledge of the following:

• MSBI Stack including SSIS, SSAS, SSRS, SharePoint
• Advanced scripting for T-SQL stored procedures, performance tuning of complex, high-volume queries and Administrative experience in SQL Server
• Tableau Server Administration and Tableau Dashboards design
• Developing ETL, Data Marts, Datawarehouse, reports, dashboards and KPIs
• .NET, C#, JSON, RabbitMQ, NGNX
• Casino Gaming domain

Employer will accept any suitable combination of education, training or experience.