Senior IT Technician

CSP Connect is seeking an experienced Senior IT Technician to join our team in Wilmington, NC. This position is responsible for providing advanced technical support, maintaining IT systems and equipment, and ensuring the reliability of the organization’s technology infrastructure. The successful candidate will work closely with internal users, IT staff, and vendors to resolve technical issues and support daily business operations.

About CSP Connect

CSP Connect provides technology and business solutions that help organizations improve operational efficiency and maintain reliable IT environments. We are committed to delivering dependable technical support while fostering a collaborative workplace focused on professionalism, innovation, and continuous improvement., * Provide advanced technical support for desktop, laptop, mobile device, printer, and peripheral issues.

• Install, configure, maintain, and troubleshoot hardware, software, and operating systems.
• Respond to support requests and resolve technical issues in a timely manner.
• Set up new employee workstations, user accounts, and system access.
• Support Microsoft 365 applications, email, and collaboration tools.
• Assist with network troubleshooting, connectivity issues, and basic server administration.
• Perform system upgrades, software installations, and hardware replacements.
• Maintain accurate service tickets, asset inventories, and technical documentation.
• Support cybersecurity initiatives, including endpoint protection and security updates.
• Coordinate with vendors for equipment repairs, warranties, and technical support.
• Assist with backup procedures, disaster recovery activities, and system maintenance.
• Participate in IT projects, equipment deployments, and technology improvements.

• Associate’s degree in Information Technology, Computer Science, or a related field preferred.
• Minimum of 5 years of professional IT support or desktop support experience.
• Strong knowledge of Windows operating systems and Microsoft 365.
• Experience troubleshooting hardware, software, and network-related issues.
• Familiarity with Active Directory and user account management.
• Strong understanding of computer hardware and peripheral devices.
• Excellent customer service and communication skills.
• Strong analytical and problem-solving abilities.
• Ability to prioritize multiple support requests and meet deadlines.
• Valid driver’s license may be required for occasional travel between office locations.

Preferred Qualifications

• Experience supporting Windows Server environments.
• Knowledge of Microsoft Azure and cloud-based services.
• Familiarity with virtualization technologies such as VMware or Hyper-V.
• Experience using IT service management platforms such as ServiceNow or Jira.
• CompTIA A+, Network+, Security+, Microsoft, or similar IT certifications.
• Experience supporting enterprise IT environments.

Technical Skills

• Microsoft 365
• Windows 10 and Windows 11
• Windows Server
• Active Directory
• Microsoft Entra ID
• Microsoft Teams
• SharePoint
• Microsoft Intune
• ServiceNow
• Jira
• VMware
• Microsoft Azure
• Network Troubleshooting
• Hardware Installation
• IT Asset Management

401(k), Health insurance, 401(k) matching, Vision insurance, Dental insurance, Employee assistance program, Paid holidays, Opportunities for advancement Full-time Weekends as needed, Monday to Friday 2006 Baynard Boulevard, Wilmington, DE 19802, * Annual performance bonus opportunities.

• Medical, dental, and vision insurance.
• 401(k) retirement plan with company matching.
• Paid vacation, holidays, and personal leave.
• Professional development and certification support.
• Employee wellness initiatives.
• Employee Assistance Program (EAP).
• Modern technology and workplace resources.
• Career advancement opportunities within a growing organization.

Work Schedule

• Full-Time
• Monday through Friday.
• Standard business hours.
• Occasional after-hours or weekend support may be required for maintenance, upgrades, or emergency situations.

Equal Opportunity Employer

CSP Connect is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.

Apply

Qualified candidates are encouraged to submit a resume and cover letter outlining their technical support experience, certifications, and professional accomplishments for consideration.

Pay: $72,000.00 - $75,000.00 per year