Implementation Specialist

Pulse4Pulse is seeking an Implementation Specialist to ensure the smooth onboarding and rollout of our cardiovascular wellness solutions for clients and partners. This role is hands-on, detail-oriented, and client-facing, responsible for guiding practices, administrators, and internal teams through each step of implementation. The ideal candidate combines project management skills with strong communication, training, and problem-solving abilities., Project Coordination

• Support end-to-end execution of implementation projects, from kickoff through go-live.
• Track timelines, deliverables, and dependencies to ensure milestones are met.
• Serve as the point of contact for client teams during the implementation phase.

Client Onboarding & Training

• Lead onboarding sessions with practice managers, and staff.
• Provide product demonstrations, training, and documentation tailored to client needs.
• Ensure clients feel confident and supported as they adopt Pulse4Pulse solutions.

Cross-Functional Support

• Collaborate closely with Sales, Operations, and Clinical teams to align on project scope and execution.
• Gather client feedback and share insights with internal teams to improve processes and product performance.
• Assist the Director of Business Implementation with reporting, resource coordination, and special projects.

Quality & Continuous Improvement

• Monitor implementation quality and escalate issues when needed to ensure client success.
• Contribute to process improvements, playbooks, and best practices for future implementations.
• Conduct post-implementation reviews to identify lessons learned and opportunities to refine workflows.

• 2-4 years of experience in implementation, client services, healthcare operations, or project coordination.
• Strong organizational and multitasking skills with attention to detail.
• Excellent verbal and written communication; comfortable presenting and training.
• Ability to work independently, manage priorities, and adapt in a fast-paced environment.
• Familiarity with healthcare or SaaS/tech solutions is a plus.
• Proficiency with project management tools (e.g., Asana, Trello, or similar) and Microsoft Office/Google Suite., * Healthcare management: 1 year (Preferred)

Pulled from the full job description

• Health insurance
• Paid time off
• Life insurance, * Health insurance
• Life insurance
• Paid time off