IT Communications Analyst

The Information Technology Department is responsible for the administration and maintenance of all the City of Irving’s technology, including servers, computer hardware, mobile devices and phone systems. We use tried and tested technologies to exceed the service expectations of our customers (citizens, businesses and visitors) and improve the efficiency and transparency of our operations.

The City of Irving strives to be the most inclusive, welcoming, respectful and understanding municipal organization in North Texas. Irving is home to one of the most diverse ZIP codes in the nation, with many religions, races, nationalities and beliefs represented. The city acknowledges that its employees’ diversity make them uniquely qualified to serve. This is achieved by building and nurturing an employment base that better reflects the races, cultures, faiths, gender identities, generations and philosophies of the community. The goal is to create programming and engagement opportunities, implement best and emerging practices, and foster an environment of understanding and respect. This allows for equitable access to programs and services, removal of barriers for engagement, and a culture of safety, trust and belonging.

For City of Irving full-time employees only, competitive health benefits and participation in TMRS are offered. More information can be found online at https://irvingtx.gov/index.php?section=hr-employment-benefits.

Duties include designing, installing, troubleshooting, repairing and maintaining communications hardware and software used in various fixed wireless communications networks, including P25 communications systems; installing, maintaining and repairing 12-volt mobile communications equipment, including radios, MDT computers, chargers, lights and sirens, alarms, antennas and related equipment; providing technical assistance and support to communications system users; performing routine inspections, testing and preventive maintenance of communications equipment; maintaining accurate equipment, maintenance and operational records; and responding to communications system outages and other emergency situations as needed. Systems supported may include microwave, base station, multiplexing, fiber, alarm and other related communications equipment. An Associate degree or equivalent in a related field and three years of job-related experience required. Knowledge of Microsoft Office and Windows operating systems required. Familiarity with radio programming software and communications test equipment and an FCC license preferred. Must possess, or be able to obtain, a valid Texas driver’s license. Must be able to provide expedient on-call support for emergencies during evening and weekend hours. All applicants will be subject to a criminal history check. A conviction for Class B misdemeanor and above is disqualifying.