Senior Software Services Analyst

The Information Technology Department is responsible for the administration and maintenance of all the City of Irving’s technology, including servers, computer hardware, mobile devices and phone systems. We use tried and tested technologies to exceed the service expectations of our customers (citizens, businesses and visitors) and improve the efficiency and transparency of our operations.

The City of Irving Information Technology Department is seeking a qualified individual to join the team to support Fire department software systems. Duties will primarily be serving as a software business analyst - facilitating consultations, implementations, configuration setup, modifications, end user support, vendor facilitations, report writing and upgrades. Duties also include assisting in software system implementation projects and tasks as well as providing for maintenance and upgrade plans of all software systems assigned. Duties will require excellent communication and phenomenal customer service skills; a quality work ethic; and the ability to be analytical and results oriented, and to interact and facilitate support situations to expected and positive results between department customers and technology vendors. A Bachelor’s degree, or equivalent, from an accredited college or university with major course work in Information Systems or a closely related field; and a minimum of three years of compatible technology experience required. Experience working with Microsoft and SQL Server based environments, having proficiency with writing SQL scripts and SSRS reports, is preferred. Being able to demonstrate the ability to build SQL stored procedures is a plus. Having hardware break/fix and MDT support competency is a plus. Must have, or be able to obtain, a valid Class C Texas driver’s license. Schedule will include some weekend and evening hours, including, but not limited to, on-call rotation, with a requirement to fulfill after hours work when assigned. Duties involve access to sensitive Criminal Justice Information Systems (CJIS), which requires that a thorough background check be conducted. Candidates will be subject to a criminal history check. Must not have any criminal conviction above the grade of a Class B misdemeanor or any Class B misdemeanor within the past 10 years; other convictions may also be considered. Must be able to complete CJIS Security training within the first month of hiring. Applicants must submit résumé with completed application.

The City of Irving strives to be the most inclusive, welcoming, respectful and understanding municipal organization in North Texas. Irving is home to one of the most diverse ZIP codes in the nation, with many religions, races, nationalities and beliefs represented. The city acknowledges that its employees’ diversity make them uniquely qualified to serve. This is achieved by building and nurturing an employment base that better reflects the races, cultures, faiths, gender identities, generations and philosophies of the community. The goal is to create programming and engagement opportunities, implement best and emerging practices, and foster an environment of understanding and respect. This allows for equitable access to programs and services, removal of barriers for engagement, and a culture of safety, trust and belonging.