IT Desktop Support

We are seeking a hands-on Job Technician to provide on-site technology support for employees and project personnel within a fast-paced project environment. This individual will serve as the front-line technology resource supporting end users, workstations, mobile devices, connectivity, and office technology needs while delivering outstanding customer service.

The ideal candidate enjoys solving technical problems, working directly with end users, and supporting a dynamic team environment. This role requires a strong customer-service mindset, technical troubleshooting skills, and the ability to operate independently while coordinating closely with remote IT teams. Key Responsibilities

• Provide on-site desktop and end-user technology support for project personnel and office staff.
• Serve as the first point of contact for hardware, software, connectivity, and access-related issues.
• Deploy, configure, and support laptops, desktops, monitors, printers, mobile devices, and peripherals.
• Assist with new employee onboarding, workstation setup, account access, and technology orientation.
• Troubleshoot Windows operating systems, Microsoft Office applications, mobile devices, and common business software.
• Coordinate with centralized IT teams to escalate and resolve technical issues.
• Support office build-outs, workstation moves, conference room technology, and hardware deployments.
• Manage inventory, tracking, shipping, and deployment of IT equipment.
• Support badge provisioning, access requests, and related technology onboarding activities.
• Perform routine system checks and technology readiness reviews.
• Document support requests, troubleshooting efforts, and resolutions in the ticketing platform.
• Deliver a high level of customer service and white-glove support experience to end users.

• 2+ years of experience in desktop support, help desk support, field services, or technical support roles.
• Strong troubleshooting and problem-solving skills.
• Experience supporting Windows operating systems and PC hardware.
• Experience supporting laptops, desktops, mobile devices, printers, and related peripherals.
• Ability to work independently and manage competing priorities in a project environment.
• Strong verbal and written communication skills.
• Excellent customer service skills and a professional, customer-facing demeanor.
• Ability to collaborate effectively with both local teams and remote IT support resources.

Preferred Qualifications

• Experience using ServiceNow or a similar IT ticketing platform.
• Basic networking knowledge and troubleshooting experience.
• Experience supporting Apple/iOS devices.
• Experience deploying hardware and supporting office or project-site technology setups.
• Familiarity with Microsoft 365 administration and user support.
• Exposure to scripting, automation, or endpoint management tools.
• Experience working in engineering, construction, manufacturing, industrial, or project-based environments., * A motivated IT professional who enjoys hands-on support work.
• Someone who takes ownership and follows through on issues from start to finish.
• A team-oriented individual who enjoys helping others succeed.
• Strong attention to detail and organizational skills.
• A customer-first mindset with a focus on responsiveness and professionalism.
• A self-starter who can adapt quickly to changing priorities within a project environment.
• Someone eager to continue developing technical and professional skills.

What Success Looks Like

• End users receive timely, professional, and effective support.
• New employees are onboarded quickly and successfully.
• Technology issues are resolved efficiently with minimal disruption to operations.
• Hardware deployments and office technology projects are completed accurately and on schedule.
• Project personnel view the Job Technician as a trusted technology resource and partner.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

Everforth Apex uses a virtual recruiter as part of the application process. Click for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at

Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Everforth Apex team member can provide.