Desktop Support

• Diagnose and resolve hardware and software issues for end users.
• Troubleshoot issues on Microsoft Windows 11 operating systems.
• Provide support for Microsoft 365 productivity software, including Outlook, OneDrive, and Teams.
• Address and resolve issues related to Palo Alto Network Global Protect client on Windows endpoints.
• Utilize ticketing systems, such as ServiceNow, to manage and document support requests.
• Apply basic networking knowledge (IP, DNS) to resolve connectivity issues.
• Apply basic cybersecurity knowledge (MFA, phishing) to support user security.

We are seeking a Desktop Support professional to provide technical assistance to our end users. This role involves diagnosing and resolving hardware and software issues in a fast-paced environment. The ideal candidate will possess customer service skills and the ability to work effectively within a team, adhering to standard operating procedures., Experience: 1-5 years of experience in a desktop support or related IT role.

Technical Skills:

• Experience troubleshooting Microsoft Windows 11 operating systems.
• Proficiency with Microsoft M365 productivity software (Outlook, OneDrive, Teams).
• Experience with troubleshooting Palo Alto Network Global Protect client issues.
• Experience with ticketing systems, specifically ServiceNow.
• Basic knowledge of networking (IP, DNS) and cybersecurity (MFA, phishing).

Interpersonal Skills:

• Communication and customer service skills.
• A professional presence and maturity.
• Attention to detail and the ability to work well with other team members.
• Adaptability in a fast-paced environment.

Preferred Qualifications

• CompTIA A+ Certification.
• Microsoft 365 Certified: Fundamentals Certification.
• Experience using ConnectWise Remote Support Software.
• Experience using CyberArk Workforce Password Management Software.
• Experience troubleshooting Citrix VDIs.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

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