Systems Administrator

A not-for-profit organization is seeking a highly skilled Systems Administrator to join their dynamic IT team. This position is an on-site technical role supporting the daily operation, maintenance, and administration of a complex server and Microsoft 365 environment serving more than 80 locations and 1,600 users. This entry-level position performs server administration, system configuration, software updates, Active Directory management, troubleshooting, Microsoft 365 administration, and Level II technical support. The Systems Administrator I frequently collaborates with the Senior Systems Administrator.

Core Responsibilities

• Support and maintain the Microsoft Windows server infrastructure and Microsoft 365 environment.
• Administer Active Directory user accounts, security groups, organizational units, and Group Policy.
• Perform routine server maintenance and hypervisor support tasks.
• Manage and effectively prioritize a wide range of short-term and long-term projects.
• Strong customer service skills and experience.
• Highly motivated and self-directed.
• Excellent verbal, written, listening, and interpersonal communication skills.
• Ability to present concepts in user-friendly language.
• Must possess the ability to make independent decisions when circumstances are warranted.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Perform IS department software updates and server patch management.
• Support and maintain technologies responsible for IS disaster recovery.
• Collaborate with the Senior Systems Administrator to remediate vulnerabilities, and secure systems.
• Monitor data backup solutions and confirm data restore functionality on a routine basis.
• Point of escalation for service requests requiring level II technical support.
• Responsible for internal and external DNS record management.
• Maintain and periodically update technical server documentation.
• Mentor IS Support Specialists through collaborative troubleshooting.
• Adhere to change control processes & procedures.
• Occasionally provide supplemental network & telecommunications support, when required.
• Exhibit a professional and collaborative demeanor with agency staff and team members.
• Create & submit Monthly Reports that identify and articulate key initiatives and server trends.
• Adhere to mandatory abuse reporting laws and HIPAA requirements.
• Other duties as required.

• Associate’s Degree in field of Computer Science or related field and 2 years of experience supporting and troubleshooting Information Technology OR;
• 4 years of experience supporting and troubleshooting Information Technology.
• Experience with the following technologies:
• Email Technology: Alias’, Distribution Groups, Rules
• Microsoft: Active Directory, NTFS, Office (Word, Excel, PowerPoint, Outlook), Remote Desktop Services, Windows Operating System
• Mobile Devices: Android, Apple iOS
• Office 365: Exchange, OneDrive, Outlook Online, Teams
• PCs: Diagnostics & troubleshooting, Hardware
• Security: Mobile Device Management (MDM - Intune Preferred)
• Software: Management, Monitoring & Reporting Software (Lansweeper & PRTG Preferred)
• Knowledge or familiarity with the following technologies:
• Authentication: ADFS, RADIUS, SSO
• Encryption: Certificates, TLS
• Networking: OSI Model, SNMP, TCP/IP
• Security: VPN
• Servers: Group Policy, RAID
• Virtualization: Design & use cases (Basic Concepts)
• Flexible hours including nights, weekends, and working from home required.
• After-hours on-call responsibilities.
• Travel is required. Must have a valid NYS driver’s license & dependable vehicle.
• Strong customer service skills and experience.
• Highly motivated and self-directed.
• Excellent verbal, written, listening, and interpersonal communication skills.
• Ability to present concepts in user-friendly language.
• Must possess the ability to make independent decisions when circumstances are warranted.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.

Pulled from the full job description Tuition reimbursement Health insurance Retirement plan Paid time off Flexible spending account Life insurance Employee assistance program, * Employee assistance program

• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Tuition reimbursement