Digital Project Manager

You own the project from the moment Sales closes the deal to the moment the client’s site is live and settled. Day to day that means about ten website builds in flight at any time, each running 6 to 14 weeks; the support queue, which you triage and keep inside SLA; and the weekly sprint for the delivery team., * Run builds to launch. Sequence work across designers, developers, SEO, and paid media. Hold the schedule. Run pre-launch QA. Send the go-live.

• Own the support queue. Triage inbound, protect response times for hosting and retainer clients, keep tickets from aging out. Intake and routing are automated; your job is the judgment calls.
• Hold the scope line. Recognize when a request goes past what the client signed for, say so plainly instead of absorbing it, and hand it to the team to re-scope. You are not writing the estimate or negotiating price. You are the person who catches it before it becomes free work.
• Surface risk before it lands. Weekly, tell the team which projects are at risk and where capacity is about to break, with a recommendation attached.
• Keep the process written down. We maintain a living SOP library. Delivery and PM has nine documented procedures and you own them.

• 2+ years managing client projects or accounts at an agency, web shop, or professional services firm
• Direct experience running website builds, you can hold a designer, a developer, and a client to the same schedule and know which one is actually blocking
• You can say no to a client without making it awkward
• Genuinely strong written communication. Most of this job happens over email, at real volume
• Fluent in a task system (we use ClickUp) and willing to keep it accurate
• On-site in Kirkland five days a week. Not hybrid, not remote.

Nice to have: WordPress and WP Engine; working knowledge of SEO and Google Ads deliverables; HubSpot or comparable CRM; experience with trades or home-services clients.

$70,000 - $80,000 a year Health insurance, Retirement plan, Paid time off, Dental insurance, Paid holidays Full-time 803 Kirkland Avenue, Kirkland, WA 98033, Kaiser Permanente PPO medical and Delta Dental, company pays 50% of the employee premium effective the first of the month after 60 days. SIMPLE IRA with up to 3% match after one year. Paid vacation on a tenure ladder plus paid holidays. Our office is walking distance to downtown Kirkland and the waterfront.

Integrity Marketing Services is an equal opportunity employer.

Pay: $70,000.00 - $80,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Retirement plan

Language:

• English (Required)

Integrity Marketing Services is a nine-person marketing agency in Kirkland. We build websites and run SEO, Google Ads, hosting, and content for Washington trades and home-services businesses: painters, roofers, glass, drywall, paving, HVAC, remodelers, plus a handful of professional-services firms., How we work with AI. Every person here runs an AI agent connected to our internal knowledge system. You will get one. You do not need to have done this before, but you do need to be curious about it.

What success looks like

• 90 days: you have run a discovery start to finish, taken over the active build portfolio, and no support ticket is older than 10 business days without a reason attached.
• 6 months: launches land on the date we told the client, out-of-scope requests get caught rather than absorbed, and the team gets a weekly delivery-risk read without asking.