Technical Support Representative

Pica8 is seeking a Technical Support Engineer to provide high-quality technical support for our open networking solutions and help customers successfully deploy, configure, troubleshoot, and maintain Pica8 network environments. This role will work closely with customers and internal R&D/Product teams to diagnose and resolve complex networking issues involving network switching, TCP/IP, Ethernet, Linux, and network management technologies., * Provide technical support for Pica8 network switches and networking solutions, including configuration, deployment, troubleshooting, and maintenance.

• Troubleshoot customer issues related to network switching, TCP/IP, Ethernet, and Linux.
• Analyze network problems using system logs, packet captures, and network diagnostic tools.
• Work closely with customers and internal R&D/Product teams to identify and resolve technical issues.
• Support customer deployments, proof-of-concepts (PoCs), testing, and technical validation.
• Create and maintain technical documentation and troubleshooting guides.

The ideal candidate is a hands-on problem solver with strong networking fundamentals, excellent troubleshooting skills, and the ability to communicate technical information clearly to both customers and internal teams. The Technical Support Engineer will also support customer deployments, proof-of-concepts, testing, and technical validation while contributing to technical documentation and knowledge resources., * Bachelor’s degree or higher in Computer Science, Electrical Engineering, Electronic Engineering, or a related field.

• Fresh graduates are welcome to apply; 1-3 years of relevant experience is a plus.
• Basic understanding of computer networking and networking fundamentals.
• Knowledge of TCP/IP and Ethernet.
• Familiarity with Linux systems and command-line tools.
• Strong analytical and problem-solving skills.
• Good English communication skills, both written and verbal., * Bachelor’s (Required)

Experience:

• TCP/IP and Ethernet: 1 year (Required)

Language:

• English (Required)

$70,000 - $100,000 a year - Permanent, Full-time, Pulled from the full job description

• 401(k)
• Health insurance
• Retirement plan
• 401(k) matching
• Paid time off
• Vision insurance
• Dental insurance, * 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Pica8 is a leading provider of open networking software and disaggregated networking solutions designed to simplify and modernize enterprise and data center networks. Founded in 2009, Pica8 delivers innovative solutions including PicOS®, an open network operating system, and AmpCon®, a centralized network management and automation platform-enabling organizations to deploy, manage, and automate their network infrastructure with greater flexibility, scalability, and efficiency. Pica8’s solutions support enterprise, data center, campus, and edge networking environments, helping organizations reduce complexity and move beyond traditional proprietary networking architectures. With customers across more than 40 countries, Pica8 is committed to redefining the future of open networking through technology innovation, automation, and customer-focused solutions. Join our team and be part of transforming how modern networks are built, managed, and operated!