Network & Security Field Technician

Due to continued growth, we are looking to add an IT Field Technician / Security Systems Technician to our White Plains, NY team. In this role, you will work directly with our engineering, service, and project teams to install, maintain, troubleshoot, and support complex technology systems for commercial customers. The position involves advanced troubleshooting, field service, maintenance, upgrades, commissioning, and customer interaction. Systems supported may include IP camera/video surveillance systems, access control systems, intercom systems, network infrastructure and PoE devices, servers and virtual environments, and integrated security platforms. Success in this role requires deep technical expertise, the ability to work independently in the field, strong communication skills, and a commitment to delivering an exceptional customer experience., * Perform scheduled on-site service visits at commercial client facilities.

• Troubleshoot and support IP cameras, access control systems, intercoms, servers, switches, and related infrastructure.
• Perform system diagnostics, maintenance, firmware updates, and preventative service.
• Execute and verify system backups for servers, databases, and security platforms.
• Audit and document system health, device connectivity, and network performance.
• Maintain accurate records including IP addressing, inventory, firmware versions, and network documentation.
• Support installations, upgrades, migrations, and commissioning activities.
• Troubleshoot PoE devices, switch connectivity, VLANs, and network communication issues.
• Collaborate with project managers, engineers, programmers, and other technicians to resolve issues efficiently.
• Accurately document work performed within the service management platform.
• Communicate professionally with customers and maintain strong customer relationships.
• Lead technical efforts in the field and mentor junior team members when needed.
• Participate in after-hours or emergency support when required.

Do you have a valid Driver’s License license?, Do you have experience in Windows?, * 10+ years of experience in IT, low-voltage systems, electronic security, or a related technical field.

• Extensive experience working with commercial electronic security systems including access control, CCTV, intercom, and integrated security platforms.
• Strong understanding of TCP/IP networking fundamentals.
• Strong experience with PoE switches, IP devices, VLANs, and network troubleshooting.
• Working knowledge of Windows operating systems and server environments.
• Advanced troubleshooting and problem-solving abilities.
• Ability to work independently in the field with minimal supervision.
• Ability to lead technical efforts and assist less experienced technicians when needed.
• Strong communication, customer service, and organizational skills with high attention to detail.
• Valid driver’s license with an acceptable driving record; ability and willingness to travel regularly to customer sites.

Preferred Qualifications:

• Experience with Microsoft SQL Server or other database platforms.
• Familiarity with VMware, Hyper-V, or other virtualized environments.
• Experience with structured cabling and low-voltage systems.
• Industry certifications such as CompTIA A+, Network+, Cisco CCNA, Microsoft Certifications, or manufacturer certifications.
• Experience supporting enterprise or commercial environments.

Pulled from the full job description

• Health insurance
• Vision insurance
• Dental insurance

DU Family of Companies is a network of fire protection, life safety, and security service companies, protecting people and property across 30+ locations and 11 states. As part of our life safety network, ITG Larson is a technology consulting and integration firm headquartered in White Plains, NY, specializing in information technology, telecommunications, electronic security systems, and low-voltage infrastructure across a variety of industries. As a proud member of the DU Family of Companies, powered by APi Group, we benefit from the strength of a leading life safety network while maintaining the responsiveness and relationships of a local partner. Living our motto, "we protect what you value most," ITG Larson offers a challenging and rewarding work environment for those passionate about keeping communities safe., As part of the DU Family of Companies, we believe that empowering and investing in our employees as leaders develops an organization that delivers innovative solutions and services that create a superior customer experience. The unique blend of our leader’s abilities and the ownership of their work, combined with our culture and values, creates something that is simply described as the Davis-Ulmer difference.

Why Choose DU Family of Companies?

• Competitive Compensation: We offer competitive pay rates for experienced professionals, ensuring your skills are recognized and rewarded appropriately.
• Comprehensive Benefits Package: Enjoy an industry-leading benefits package that includes medical, dental, vision, and additional perks, ensuring your health and well-being are taken care of.
• Strength of the Family: The Davis-Ulmer Family of Companies, with over 30 locations across the East Coast and Midwest, epitomizes the strength of a team-first mindset. Embracing a culture of collaboration, we unite to share knowledge, resources, and best practices across our network of branches. This collective approach strengthens us as a cohesive group, amplifying our impact far beyond what any individual business unit could achieve alone.
• Backed by APi Group: As a subsidiary of APi Group, a publicly traded, multi-billion-dollar corporation headquartered in Minnesota, we provide the financial stability and support needed for success. Benefit from world-class training and leadership development opportunities, backed by a powerhouse in the Fire Life Safety & Security industry.
• Long-Term Career Relationships: Many of our employees have been with us for 20+ years! We believe in investing in the right people, fostering enduring professional relationships that benefit both individuals and the company alike. Join us and become part of a community where your dedication is recognized and valued for the long term.
• Values Match: We prioritize hiring individuals whose values align with ours. Our commitment to value-driven recruitment is a cornerstone of our People/Talent Development Operating Code.