e-Business Analyst

Cameo Consulting Group, LLC is seeking an e-Business Specialist to provide hands-on support for electronic procurement and acquisition systems used by the Marine Forces Reserve Regional Contracting Office. The successful candidate will serve as the first point of contact for user support, routine troubleshooting, data-quality activities, reporting, training, and coordination with higher-tier technical helpdesks or system administrators.

This position requires a customer-focused professional who can translate system issues and solutions for nontechnical contracting personnel while maintaining data integrity and supporting uninterrupted acquisition operations.

Responsibilities

• Provide functional support for DoD and federal acquisition e-business systems, including SAM.gov, PIEE, WAWF, EDA, ePS, and other assigned systems.
• Assist with data management, data-integrity checks, system reporting, and report generation from procurement systems.
• Respond to user questions, provide desk-side assistance, and deliver ad hoc training to contracting staff and customers.
• Develop, maintain, and update user guides, job aids, training materials, and standard procedures for e-business tools.
• Diagnose and resolve common system, account-access, workflow, or data issues within assigned authority.
• Log, triage, document, and escalate complex issues to Tier 2/Tier 3 help desks, system administrators, or other technical-support organizations.
• Ensure critical system issues are promptly reported and coordinated to minimize operational downtime.
• Track open tickets, user requests, workarounds, and resolution status; provide timely status updates to users and Government stakeholders.
• Generate accurate reports and support data-quality efforts for procurement records and systems.
• Support compliance with CAC, cybersecurity, privacy, CUI, and Government-system access requirements.
• Protect sensitive Government information and ensure contractor status is properly identified in all interactions and work products.

• Bachelor’s degree in Business, Information Technology, Computer Science, or a closely related field; or four years of direct federal procurement-systems support experience in lieu of a degree.
• At least three years of experience supporting DoD e-business, acquisition, procurement, or federal contracting systems.
• Demonstrated experience navigating and troubleshooting SAM, PIEE, WAWF, EDA, ePS, or comparable federal procurement systems.
• Experience conducting data-quality reviews, reporting, user support, system troubleshooting, or help-desk coordination.
• Ability to diagnose issues, determine appropriate escalation paths, and explain technical solutions clearly to nontechnical users.
• Strong written, verbal, customer-service, and training skills.
• Proficiency with Microsoft Office applications, Microsoft Teams, and Adobe Acrobat.
• Ability to work on-site in New Orleans, Louisiana, during standard business hours, generally Monday through Friday, 7:00 a.m.-4:00 p.m.
• Ability to obtain and maintain a DoD Secret security clearance., * Prior Department of War / DoD, Navy, Marine Corps, or defense-agency e-business or acquisition-systems experience.
• Active DoD Secret clearance or an active/recent security clearance eligible for reciprocity.
• Experience with Procurement Desktop-Defense (PD2), Contract Writing Systems, procurement data repositories, or federal contract-administration systems.
• Experience supporting CAC-enabled systems, account provisioning, role/access management, and cybersecurity-compliance requirements.
• Experience developing formal training curricula, user guides, quick-reference guides, or knowledge-base materials.
• Experience supporting contracting offices, procurement operations, acquisition policy offices, or federal contract-administration teams., * How many years of direct federal procurement experience do you have in a GS-1102-series or equivalent capacity?
• Do you have experience supporting a Department of War / DoD contracting office, procurement policy office, or contract-administration function?

Experience:

• Federal Procurement: 5 years (Required)

Ability to Commute:

• New Orleans, LA 70114 (Preferred)

Pulled from the full job description

• Referral program
• Professional development assistance
• Tuition reimbursement
• 401(k)
• Health insurance
• Retirement plan
• 401(k) matching, Compensation and Benefits

Cameo provides a competitive benefits package to its employees that is replete with training programs and continuous education features that few others even attempt to duplicate. Our packages are offered to all full-time exempt employees on day one* and they offer many standard features one would expect to find from an industry leader, the details of which are outlined in our handbook. Below is a highlight of our benefit offerings:

• 401K Plan
• Tuition Reimbursement
• 3 Weeks Paid Time Off
• 11 Paid Federal Holidays
• Jury Duty and Bereavement Leave
• Medical Insurance - Multiple Nation-Wide Coverage Options
• Dental Insurance - 100% Employer covered for Employee
• Vision Insurance - 100% Employer covered for Employee
• Life Insurance Package - 100% covered by Employer
• Workers Compensation Insurance - 100% covered by Employer
• Short-Term and Long-Term Disability Insurance Options
• Commuter Transit and Parking Flexible Savings Accounts
• Corporate Shopping Perks from TicketsatWork.com
• Employee Referral Bonus for Tough-to-Fill posts
• Free annual membership to professional organization of choice (i.e. NCMA, PMI)

Pay: $61,907.31 - $74,555.04 per year, * 401(k)

• 401(k) 2% match
• 401(k) matching
• Dental insurance
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Tuition reimbursement
• Vision insurance