Desktop Support Technician

We’re looking for an IT Information Technology Computer Bench Repair / Help Desk Support Technician to join our MSP team in a growth-oriented role. You’ll primarily work at our bench repairing PCs and hardware, support users remotely via helpdesk, and occasionally assist on field projects., Bench Repairs & Hardware Support (Primary Focus - ~60%)

• Diagnose, service, repair, upgrade, replace, and support hardware and software for PC and Mac systems
• Perform strong hardware testing and component-level troubleshooting (hard drives, RAM, power supplies, screens, keyboards, etc.)
• Image and configure PCs using standard builds (Windows 10/11, macOS, drivers, office software, security tools)
• Perform basic data backup and migration tasks
• Document work performed in tickets and maintain a clean, organized bench workspace

Remote Helpdesk & Software Administration (~30%)

• Respond to client helpdesk tickets via phone, email, and remote support tools
• Troubleshoot common issues: password resets, email problems, Office 365/Google Workspace, printer connectivity, slow performance, etc.
• Apply software administration skills to configure, update, and maintain client systems
• Follow cyber-security best practices, including malware prevention and remediation
• Escalate complex issues to senior technicians with clear notes on what was attempted
• Provide friendly, professional support to non-technical users

Field Project Assistance (~10%)

• Occasionally travel to client sites with senior techs for installations, upgrades, or projects
• Assist with workstation rollouts, printer installs, network cabling, and equipment moves
• Represent the company professionally on-site (punctual, neat appearance, clear communication)

• High school diploma or equivalent
• Strong hardware testing and software administration knowledge and skills
• Familiarity with cyber-security best practices and malware prevention/remediation
• Ability to follow written procedures and documentation
• Strong problem-solving mindset and willingness to learn
• Good communication skills - able to explain technical issues in plain language
• Reliable transportation and valid driver’s license (for occasional field work), * CompTIA A+ Certification preferred
• 1-2 years of experience in PC/Mac repair, helpdesk, or IT support
• Familiarity with remote support tools (e.g., TeamViewer, AnyDesk, ConnectWise Control)
• Experience with Microsoft 365 or Google Workspace administration
• Interest in networking basics (IP addresses, switches, Wi-Fi troubleshooting)

Pulled from the full job description Paid training Health insurance Paid time off, * Paid training and mentorship from senior technicians

• Exposure to a wide range of IT environments across our MSP client base
• Clear growth path - this role is designed for advancement to higher-tier technician positions with increased responsibility and pay
• Full-time schedule with consistent hours
• Opportunity to work with modern IT tools and business technologies

Pay: $17.00 - $20.00 per hour

Benefits:

• Health insurance
• Paid time off