Help Desk Technician

We are seeking a dedicated individual to join our team in a vital support role. This position is ideal for someone who enjoys problem-solving and assisting users with technical issues., * Provide first-line support for technical issues via phone, email, and in-person.

• Diagnose and troubleshoot hardware and software problems.
• Assist with the installation and configuration of computer systems.
• Maintain records of support requests and resolutions in our ticketing system.
• Ensure timely resolution of issues to enhance user satisfaction.

Do you have experience in macOS?, * Experience in a similar support role or relevant qualifications.

• Proficient in Windows and Mac operating systems.
• Strong communication and interpersonal skills.
• Ability to work under pressure and handle multiple tasks.
• Basic understanding of networking concepts.

Pulled from the full job description

• Flexible schedule, * Flexible schedule