Hardware Technical Specialist

This position involves supporting a high-performance computing (HPC) supercomputer at a customer site. The role requires reporting on-site five days a week and working with both the customer and remote teams to maintain system availability and uptime. The work includes daily break-fix tasks, extensive troubleshooting, and parts replacement across the system. You will respond directly to customer requests and assignments, providing technical and operational support., * Maintain Linux Supercomputer systems availability for the customer.

• Perform hardware diagnostics and repairs as required.
• Gather data, perform analysis, and escalate problems to higher-level product support groups and appropriate management.
• Work under the direction of a Project/Technical Manager and with customer-nominated representatives.
• Provide advice on solution and integration opportunities.
• Contribute to knowledge tools and communities, ensuring project learnings are documented and shared.
• Diagnose complex technical problems to their root cause in a multi-technology environment.
• Conduct or lead oral status and technical interchange meetings with clients.

Education: Bachelor of Arts/Science or an equivalent degree in computer science or a related area of study. Without a degree, three additional years of relevant professional experience are required (8+ years in total).

Experience: 5+ years of Linux HPC-related experience, with a focus on large-scale HPC system administration and hardware support. Strong experience with current versions of Linux/Unix operating systems, file systems, networking, and security (Red Hat/CentOS or equivalent) is required.

Technical Skills: Proficiency in HPC Hardware, HPC Software, and Break/Fix procedures is required. A working knowledge of Linux operating systems such as RHEL or SLES is preferred.

General Skills

• Ability to work effectively in a team environment.
• Excellent interpersonal, customer relations, and problem-management skills, with the ability to stay calm and professional under pressure while working to strict deadlines.
• Ability to clearly document processes and procedures.
• Possesses an advanced level of technical or functional knowledge.
• Ability to perform or drive resolution of problems on combinations and interactions of products.
• Demonstrates the use of consulting skills, including questioning, listening, and influencing.

This role requires being on-site at the customer location five days a week during standard business hours, from 8 a.m. to 5 p.m. Occasional travel for training and hardware repairs will be required.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

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Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Everforth Apex team member can provide.