Desktop Support Analyst

This role is ideal for a professional with strong experience in Level 2 Desktop Support, Windows 11, Mac OS, Microsoft Office 365, ServiceNow, and Active Directory/Azure AD administration. The selected candidate will be responsible for providing walk-up IT kiosk support, troubleshooting hardware/software issues, supporting enterprise devices and AV systems, and delivering high-quality customer-facing technical support that ensures smooth day-to-day operations across the campus IT environment.

Do you have experience in macOS?, Do you have a Bachelor’s degree?, * Bachelor’s degree in a related field OR 3-5 years of proven Desktop Support experience

• Strong expertise in Windows 11, Mac OS, and Microsoft Office 365
• Experience with ServiceNow or similar ITSM ticketing systems
• Hands-on knowledge of Active Directory / Azure AD account administration
• Experience supporting hardware deployment, imaging, mobile devices (iOS/Android), Cisco IP phones, and Teams Room equipment
• Solid understanding of TCP/IP, Wi-Fi troubleshooting, endpoint security, and network connectivity support
• Strong written and verbal communication skills with excellent customer service orientation

Preferred Skills:

• CompTIA A+ Certification or equivalent technical certification
• Experience with Bomgar or other remote support tools
• Knowledge of Microsoft Teams Rooms and conference room AV support
• Experience mentoring junior support staff / acting as a Level 1 escalation point
• Multilingual communication abilities

3.83.8 out of 5 stars Clark, NJ 07066 $25 - $27 an hour - Temporary