Network Operations Engineer

The Local Europe AB

Portland, OR, United States

6 days ago

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Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Experience level

Experienced

Experience required

2 years minimum

Compensation

$90,000.0 - $95,000.0

Working hours

Regular working hours

Job source

www.dice.com

Tech stack

Border Gateway Protocol Dynamic Host Configuration Protocol Ethernet Issue Tracking Systems Internet Protocol Multi-protocol Systems Session Initiation Protocols Network Security Network Monitoring Routing Open Shortest Path First (OSPF) Transmission Control Protocol (TCP)

+3 more

Virtual Local Area Networks Computer Network Operations Information Technology

Job description

A local Ledgent client is on the hunt for a sharp Network Operations Engineer to support network provisioning, service activation, monitoring, incident response, and customer support activities within a complex enterprise and communications environment. This individual will collaborate with cross-functional teams to implement, maintain, and troubleshoot networking and voice solutions while delivering a high level of customer service., * Provision, configure, and support network and communication services.

Validate technical requirements and develop implementation plans.
Configure routing, switching, and voice service environments.
Support customer implementations, migrations, upgrades, and service activations.
Monitor network performance and respond to alerts and service-impacting events.
Troubleshoot and resolve connectivity, routing, switching, and voice-related issues.
Coordinate with customers, vendors, field technicians, and internal stakeholders during installations and outage events.
Maintain accurate documentation, diagrams, and operational records.
Participate in maintenance activities, change management processes, and incident response efforts.
Perform root cause analysis and recommend service improvements.
Participate in an on-call rotation supporting business-critical infrastructure.

Requirements

Bachelor’s degree in Information Technology, Computer Science, Telecommunications, or equivalent experience.
2+ years of experience in network operations, telecommunications, infrastructure support, or a Network Operations Center (NOC) environment.
Experience supporting IP networking and voice communication technologies.
Working knowledge of:
TCP/IP Networking
Ethernet Technologies
DNS and DHCP
Routing and Switching
OSPF and BGP
VLAN configuration and troubleshooting
Strong analytical and problem-solving skills.
Excellent customer-facing and communication skills.
Ability to manage multiple priorities in a fast-paced operational environment., * Experience in a service provider, managed services, or large-scale enterprise environment.
Familiarity with MPLS, SIP, unified communications, and network security concepts.
Experience with network monitoring, fault management, and ticketing systems.
Industry certifications such as CCNA, JNCIA, Network+, ITIL, or equivalent.