Salesforce Solution Engineer

The North Carolina Department of Health and Human Services is seeking a Salesforce Solution Engineer to design and deliver end-to-end solutions on Salesforce Government Cloud supporting mission-critical Child Welfare program applications.

The role will support case management, licensing, service operations, and related workflows while ensuring solutions align with program objectives, technical standards, security requirements, and long-term Salesforce platform strategy., * Lead technical discovery sessions with Product Owners, business stakeholders, and program teams to understand requirements.

• Evaluate solution options and recommend best-fit Salesforce approaches.
• Lead Salesforce integration design, solution blueprinting, and configuration strategies.
• Design and develop scalable Salesforce solutions using both declarative and programmatic capabilities.
• Develop Apex, Lightning Web Components (LWC), Flows, and enterprise system integrations.
• Follow Salesforce engineering standards, platform governance, security requirements, and best practices.
• Review Salesforce Spring, Summer, and Winter release notes for breaking changes, deprecations, new settings, and feature impacts.
• Assess the impact of Salesforce platform releases on existing applications, integrations, and configurations.
• Support release management and platform readiness activities.
• Apply AI-driven approaches to enhance Salesforce solutions and identify practical intelligent automation use cases.
• Ensure responsible, secure, and compliant adoption of emerging AI technologies.
• Collaborate with Product Owners, program stakeholders, developers, architects, and other technical teams.
• Provide technical leadership throughout solution design and development.

The ideal candidate will have strong experience across Salesforce solution architecture/design, configuration, Apex, Lightning Web Components (LWC), Flows, integrations, technical discovery, and enterprise development, preferably within public-sector or regulated environments., * 5+ years of hands-on Salesforce experience across configuration, customization, and solution design.

• 5+ years of hands-on Salesforce development using Apex, Lightning Web Components, and enterprise integrations.
• 3+ years supporting public-sector, regulated, compliance-heavy, or similarly complex multi-team environments.
• 2+ years leading technical discovery, solution design sessions, or development teams in a senior/lead capacity., Candidate Experience

Hands-on Salesforce experience across configuration, customization, and solution design

Required

5 Years

Strong hands-on development experience with Apex, Lightning Web Components, and integration development in enterprise environments

Required

5 Years

Experience supporting public-sector, regulated, or compliance-heavy programs, or equivalent complex multi-team environments

Required

3 Years

Experience leading technical discovery, design sessions, or development teams in a senior or lead capacity

Required

2 Years

Preferred Candidate Profile

Candidates with experience in the following areas will be especially relevant:

• Salesforce Government Cloud
• Child Welfare / Human Services / Case Management
• Public-sector Salesforce implementations
• Apex and Lightning Web Components
• Salesforce Flows and declarative development
• Enterprise integrations
• Salesforce release management
• Platform governance and security
• AI-enabled Salesforce solutions
• Technical leadership and solution design