Salesforce Solution Engineer

The North Carolina Department of Health and Human Services (DHHS) is seeking an experienced Salesforce Solution Engineer to design and deliver end-to-end solutions on Salesforce Government Cloud for Child Welfare program applications.

The role will support mission-critical public-sector programs involving case management, licensing, service operations, and related workflows. The selected candidate will ensure Salesforce solutions align with program objectives, technical standards, security requirements, and long-term platform strategy., * Lead technical discovery sessions with Product Owners and program stakeholders to gather and define requirements.

• Evaluate solution options and recommend appropriate Salesforce approaches.
• Lead integration design, solution blueprinting, and configuration strategies.
• Design and develop scalable Salesforce solutions using both declarative and programmatic capabilities.
• Develop Apex, Lightning Web Components (LWC), Flows, and system integrations.
• Follow established Salesforce engineering practices, platform governance, security standards, and best practices.
• Review Salesforce Spring, Summer, and Winter release notes to identify breaking changes, deprecations, new settings, and feature impacts.
• Assess the impact of Salesforce platform updates on existing systems and integrations.
• Support release management and platform readiness activities.
• Apply AI-driven approaches to enhance Salesforce solutions and identify practical intelligent automation opportunities.
• Ensure responsible and compliant use of emerging AI technologies.
• Collaborate with Product Owners, business stakeholders, architects, developers, and other technical teams.
• Provide technical leadership throughout solution design and development activities.

The ideal candidate should have strong hands-on experience with Salesforce configuration, customization, Apex, Lightning Web Components (LWC), Flows, integrations, technical discovery, and enterprise solution design., * 5+ years of hands-on Salesforce experience across configuration, customization, and solution design.

• 5+ years of strong hands-on Salesforce development experience with Apex, Lightning Web Components, and enterprise integrations.
• 3+ years of experience supporting public-sector, regulated, compliance-heavy, or similarly complex multi-team environments.
• 2+ years of experience leading technical discovery sessions, design activities, or development teams in a senior/lead capacity., Candidate Experience

Hands-on Salesforce experience across configuration, customization, and solution design

Required

5 Years

Strong hands-on development experience with Apex, Lightning Web Components, and integration development in enterprise environments

Required

5 Years

Experience supporting public-sector, regulated, or compliance-heavy programs, or equivalent experience in complex multi-team environments

Required

3 Years

Experience leading technical discovery, design sessions, or development teams in a senior or lead capacity

Required

2 Years

Preferred Experience

• Salesforce Government Cloud
• Child Welfare / Human Services applications
• Case management and licensing systems
• Public-sector Salesforce implementations
• Apex and Lightning Web Components
• Salesforce Flows
• Enterprise system integrations
• Salesforce platform governance and security
• Salesforce release management
• AI-enabled Salesforce solutions
• Technical solution architecture and leadership