Senior NOC Engineer

We’re looking for an experienced Senior NOC Engineer to oversee the monitoring, troubleshooting, and stability of critical network and data center infrastructure in a 24x7 operations environment. With 5+ years of hands-on NOC/network engineering experience, you’ll operate as a senior escalation point - driving incident response, root cause analysis, and process improvement across a complex, high-availability network supporting enterprise and hyperscale customers.

This role sits at Level 3+ within the NOC hierarchy: you’ll mentor junior engineers, own the toughest tickets, and be a key technical liaison between our facility, customers, and vendors.

What You’ll Do

• Monitor network and system performance, capacity, and availability across a large-scale, mission-critical infrastructure using enterprise monitoring and diagnostic tools
• Serve as the senior escalation point for Level 1/2 NOC staff - leading root cause analysis (RCA) on complex incidents and driving them to resolution within SLA
• Configure, deploy, and troubleshoot network devices including routers, switches, firewalls, load balancers, and VPN/QoS systems
• Diagnose and resolve issues across routing/switching protocols (BGP, OSPF, MPLS, EIGRP), the OSI/TCP-IP stack, and virtualization platforms (VMware)
• Lead incident, problem, and change management processes; coordinate with Network Engineering, Facilities, and customer teams during outages or maintenance windows
• Maintain and improve runbooks, escalation procedures, and shift-handoff documentation
• Interact directly with capacity owners, equipment vendors, and customers on service-affecting issues, providing clear technical and status communication
• Support capacity planning, trending, and proactive problem identification to reduce recurring incidents
• Participate in and help lead a rotating on-call schedule, including nights, weekends, and holidays as required for 24x7 coverage
• Mentor and train junior NOC technicians/engineers on troubleshooting methodology and tools

• 5+ years of experience in a NOC, network engineering, or network operations role, ideally within a data center or colocation environment
• Deep understanding of networking protocols and technologies: TCP/IP, BGP, OSPF, MPLS, EIGRP, VLANs, QoS, VPN
• Hands-on configuration and troubleshooting experience with enterprise-grade routers, switches, and firewalls (Cisco or equivalent)
• Solid understanding of systems administration - Windows, Linux, and virtualization (VMware)
• Proven experience with monitoring/diagnostic tools and trouble-ticket systems, and driving issues to root cause
• Strong incident management skills - proven ability to lead during high-pressure, service-affecting events
• Excellent written and verbal communication skills; comfortable communicating with both technical staff and customers/stakeholders
• Ability to work a rotating shift schedule and participate in on-call rotation, including nights/weekends/holidays
• CCNA or higher (CCNP preferred) or equivalent certification Technology Doesn’t Change the World, People Do.®

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