Technician, Service Desk-Shift 2B

The purpose of this job is to provide first level technical support to SSC, all Pilot Flying J (PFJ) fueling locations and restaurants.

1. Utilizing defined Service Desk processes and procedures, provide first level technical support to all PFJ fueling locations and restaurants including responding to store inquiries, analyzing and resolving problems with hardware and software and providing any additional assistance necessary to ensure the guest customer service
2. Monitor system alerts to ensure PFJ sites are fueling 100% of the time and troubleshoot and resolve any fueling issues at store level
3. Assist stores in researching credit card transactions and ensure payment has been processed; research and collect information for direct bill for failed transactions in order for PFJ to receive payment
4. Assist with maintaining the integrity of store databases; ensure the site is processing sales data correctly; perform basic maintenance of the database if necessary
5. First level support for Business Vertical software issue. Identify the issue, open incident, and escalate if needed.
6. Troubleshoot hardware issues within stores and if necessary, once replacements have been received, assist stores with the installation of new hardware
7. Assist stores and restaurants with point of sale hardware and software issues to ensure guest customer service; assist with diagnosis and correction of issues with back office computers and printers
8. Monitor email requests for service and support
9. Ensure all activities are in compliance with rules, regulations, policies and procedures
10. Complete other duties as assigned

• High school diploma or equivalent certification required
• Associate degree in technology preferred
• One year Service Desk experience preferred

Nation-wide Medical Plan/Dental/Vision

401(k) and Flexible Spending Accounts

Employee Fuel Discount

Adoption Assistance

Tuition Reimbursement

Onsite Gym and Cafeteria

Weekly Pay

Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in our nation’s busiest basins. Pilot Company supports a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing.

Founded in 1958 by Jim A. Haslam II and currently led by CEO Adam Wright, our founding values, people-first culture and commitment to giving back remains true to us today. Whether we are serving guests, a fellow team member, or a trucking company, we are dedicated to fueling people and keeping North America moving.