Knoxville, TN | Service Desk Technician | Full-Time Contract

The Service Desk Technician will provide technical support for users across a large operational environment, assisting with hardware, software, application, and system-related issues. Successful candidates will combine strong troubleshooting abilities with a customer-focused approach to deliver exceptional support and ensure business operations run smoothly., * Provide technical support and issue resolution for end users.

• Troubleshoot hardware, software, application, and operational issues.
• Monitor system alerts and respond to technology-related incidents.
• Document support requests, troubleshooting efforts, and resolutions.
• Escalate complex issues to appropriate teams when necessary.
• Perform software installations, updates, maintenance, and system support activities.
• Maintain knowledge base articles and support documentation.
• Collaborate with internal teams and external vendors to resolve technical issues.
• Deliver professional, high-quality customer service while supporting business operations.
• Follow established IT policies, procedures, and security standards.

This is an excellent opportunity for an IT professional who enjoys helping others, solving technical problems, and working as part of a collaborative team. Must have 1-2 years of technical support experience, strong customer service skills, and a foundational understanding of Microsoft-based technologies.

Due to client request, candidates must be eligible to work in the United States without sponsorship., * High school diploma or equivalent required.

• Associate degree in Information Technology or a related field preferred.
• 1-2 years of Help Desk, Service Desk, Technical Support, or customer-facing technology support experience.
• Strong customer service and communication skills.
• Ability to troubleshoot and resolve technical issues in a fast-paced environment.
• Strong organizational, analytical, and problem-solving abilities.
• Ability to work independently and as part of a team.

Preferred Technical Experience

• Microsoft Windows operating systems
• Microsoft 365 applications
• Hardware and software troubleshooting
• Ticketing and incident management systems
• Remote support tools
• Networking fundamentals
• Technical documentation and knowledge management