Sr Technologist-Perf/Sim/App

• Monitor G3500 product performance and field trends to identify emerging issues, support customer satisfaction, and reduce warranty exposure.
• Investigate product issues, analyze field data, identify root cause, and support development and validation of corrective actions.
• Support CPI, PIR, PIP, and PSP activities related to G3500 EP, G3500H, and G3500K field performance concerns.
• Provide technical guidance to dealers, customers, engineering teams, quality teams, and other Caterpillar organizations.
• Support G3500K product improvement activities, including issue investigation, stakeholder alignment, and training coordination.
• Assist with New Product Introduction support by providing field issue input, product support feedback, and serviceability recommendations.
• Analyze warranty claims, DSN activity, CPI/PIR/PIP data, customer feedback, and field reports to identify trends and recommend actions.
• Develop and support technical communications, service information, issue summaries, and field support plans.
• Coordinate cross-functional issue resolution with engineering, platform, quality, performance, manufacturing, marketing, and dealer support teams.
• Participate in dealer and customer engagements to support technical discussions, field issue reviews, and urgent product concerns.
• Support internal technical training and knowledge transfer activities for G3500 products.
• Communicate technical information clearly and concisely to technical and non-technical stakeholders.
• Provide support and guidance to less experienced engineers, technologists, analysts, and service personnel as needed.
• Travel to customer, dealer, supplier, or Caterpillar sites pending business need.

• 4-year degree in Engineering, Engineering Technology, or related technical field.

What you will have

Accuracy and Attention to Detail: Understanding the necessity and value of accuracy; ability to complete tasks with high levels of precision.

Level Extensive Experience

• Evaluates and makes contributions to best practices.
• Processes large quantities of detailed information with high levels of accuracy.
• Productively balances speed and accuracy.
• Implements a variety of cross-checking approaches and mechanisms.
• Demonstrates expertise in quality assurance tools, techniques, and standards.
• Employs techniques for motivating employees to meet or exceed accuracy goals.

Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.

Level Working Knowledge

• Delivers helpful feedback that focuses on behaviors without offending the recipient.
• Listens to feedback without defensiveness and uses it for own communication effectiveness.
• Makes oral presentations and writes reports needed for own work.
• Avoids technical jargon when inappropriate.
• Looks for and considers non-verbal cues from individuals and groups.

Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.

Level Extensive Experience

• Ensures capture of lessons to be learned from a problem-solving effort.
• Organizes potential problem solvers and leads problem resolution efforts.
• Uses varying problem-solving approaches and techniques as appropriate.
• Contributes to standard practices for problem-solving approaches, tools, and processes.
• Analyzes and synthesizes information and devises alternative resolution strategies.
• Develops successful resolutions to critical or wide-impact problems.

Analytical Thinking: Knowledge of techniques and tools that promote effective analysis; ability to determine the root cause of organizational problems and create alternative solutions that resolve these problems.

Level Extensive Experience

• Seeks discrepancies and inconsistencies in available information; explains variances.
• Organizes and prioritizes the sequence of steps to be taken to remedy the situation.
• Identifies many possible causes for a problem based on prior experience and current research.
• Quantifies the costs, benefits, risks and chances for success before recommending a course of action.
• Approaches a complex problem by breaking it down into its component parts.
• Chooses among a diverse set of analytical tools according to the nature of the situation.

Top Candidates will also have:

• Advanced understanding of large gas engine products, especially G3500 EP, G3500H, and/or G3500 platforms.
• Strong data analysis and technical problem-solving skills.
• Ability to interpret field data, warranty information, DSN activity, and customer feedback.
• Strong communication skills with the ability to summarize complex technical information clearly.
• Strong personal initiative, ownership, and independent technical judgment.
• Ability to work effectively across engineering, quality, product support, dealers, and customer-facing teams.
• Experience supporting CPI, PIR, PIP, PSP, or similar product improvement processes.
• Familiarity with Caterpillar systems and processes such as DSN, CPI, PIR, PIP, PSP, warranty systems, service publications, and field support processes.
• Product troubleshooting experience in customer, dealer, lab, or field environments.
• Ability to manage multiple priorities across legacy product support and emerging product needs.
• Demonstrated ability to support training, knowledge transfer, and technical communication activities.

Subject to plan eligibility, terms, and guidelines. This is a summary list of benefits.

• Medical, dental, and vision benefits*
• Paid time off plan (Vacation, Holidays, Volunteer, etc.)*
• 401(k) savings plans*
• Health Savings Account (HSA)*
• Flexible Spending Accounts (FSAs)*
• Health Lifestyle Programs*
• Employee Assistance Program*
• Voluntary Benefits and Employee Discounts*
• Career Development*
• Incentive bonus*
• Disability benefits
• Life Insurance
• Parental leave
• Adoption benefits
• Tuition Reimbursement

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you’re joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don’t just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

This position will have primary responsibility for supporting G3500 EP legacy products, G3500H, and emerging G3500K product support activities. The role will focus on product health monitoring, field issue resolution, CPI/PIR/PIP/PSP support, technical problem solving, and cross-functional coordination to improve product reliability, customer satisfaction, and warranty exposure., There’s more to work at Caterpillar than just the work itself. We hire smart, friendly people and it shows in our culture. We hold ourselves to high standards and make sure our values of integrity, excellence, teamwork, commitment and sustainability come to life in the way we work. We make sure our employees feel continuously challenged while also supported. We provide professional growth opportunities, including leadership programs. We celebrate the diversity of our team, while also working together as one Caterpillar.

Our culture, like everything at our company, is made possible by each employee’s contribution. Person by person, we create the environment we work in, and we are proud of the Caterpillar we’ve built.