Enterprise Applications Analyst

The Enterprise Application Analyst is responsible for analyzing, designing, implementing, and maintaining complex enterprise applications that support our organization’s business processes. They work closely with end-users, developers, project managers, and vendors to identify and resolve issues, provide technical expertise, and ensure the successful delivery of projects., * Analyze business requirements and design solutions to meet business needs.

• Develop and maintain technical documentation, including requirements, design documents, and user manuals.
• Configure and customize enterprise applications to meet business needs.
• Conduct system testing, including creating test plans, test cases, and test scripts.
• Provide end-user support, including troubleshooting and issue resolution.
• Collaborate with peers and vendors to identify and resolve technical issues.
• Participate in project planning and implementation, including providing estimates and timelines.
• Stay up to date with emerging trends and technologies in enterprise applications.
• Participate in the on-call rotation.
• Attends work on a regular and consistent basis.
• Must adhere to Federal, State, County, and local ordinances.
• Performs other duties as assigned.

• Bachelor’s degree in computer science, information systems, or relate field, AND
• Two (2) years of experience in enterprise application analysis or related field.
• Experience with enterprise applications such as Computer-aided dispatch (CAD), Records Management System (RMS), Enterprise Resource Planning (ERP), Customer Relationship Management (CRM), and Human Resources Information Systems (HRIS).
• Strong analytical and problem-solving skills.
• The preferred candidate will have experience with Structured Query Language (SQL), database management, or project management.
• A comparable amount of education and experience may be substituted for the minimum requirements.

Selection Process: The selection process will include a review of each qualified applicant’s education and experience and a formal interview in accordance with VSO policies and procedures.

Background Screening: This position will require an extensive background investigation., * General office setting with most duties being performed while sitting at a desk, table, or workstation.

• Must be able to work under stressful conditions.
• Must be able to relocate to other county locations based upon operational needs.
• Must be able to remain available to work when a public emergency or disaster occurs.

Skills and Abilities:

• Ability to work independently and as part of a team.
• Ability to plan, schedule, and coordinate system development tasks.
• Ability to interpret technical system statements and develop flow charts.
• Demonstrate ability to identify opportunities for system improvement.
• Ability to create clear and effective workflow and procedural documentation.
• Ability to engage in self-directed learning.
• Strong oral and written communication skills.
• Ability to make decisions in accordance with laws, regulations, and policies.
• Ability to interact effectively with others.
• Ability to reach and comprehend technical and professional materials, including journals, schematics, instructions, memos, and procedures.
• Ability to write reports, critiques, memos, and procedures.
• Skills in supporting computer systems.
• Skills in building effective working relationships.
• Ability to analyze data, draw conclusions, and produce summary reports.
• Ability to think logically and demonstrate attention to detail.

Required Knowledge:

• VSO General Orders and procedures.
• Data management systems.
• Data storage, retrieval, and manipulation.
• Microsoft 365 applications and SharePoint.
• Systems analysis, data processing, mathematics, statistics, logic, and principles of reasoning.
• Troubleshooting, diagnosing, and research.
• SQL or JavaScript.

Physical Requirements:

• Manual dexterity.
• Ambulate independently.
• Sit for extended periods of time.
• Utilize a computer/keyboard for extended periods of time.
• See at normal range or with reasonable accommodation.
• Hear at normal level or with reasonable accommodation.
• Occasionally bend, squat, reach, grasp.
• Occasionally lift up to thirty-five pounds (35lbs).