Senior Applications Specialist

Provide high-level support to Sales and Marketing through Konica Minolta Professional Services, including direct customer support, product applications, problem solving, and technical support. The primary focus is Digital CR/DR products, with secondary support for Ultrasound as needed. This role requires significant travel to customer sites and events., * Provide end-user application support and training for all Konica Minolta Medical Imaging USA, Inc. products, primarily Digital CR/DR.

• Work closely with Sales, Marketing, Field Service, Technical Service, and Customer Service to ensure customer satisfaction.
• Collaborate with Senior Product Manager, Digital, and Senior Commercial Marketing Manager, Digital to support business growth.
• Provide advanced troubleshooting and technical support for Latin America customers, resellers, and internal personnel.
• Serve as Technical Liaison for conventions, tradeshows, and other marketing events, including product demonstrations and training.
• Assist in development of educational and training materials for internal staff and external customers.
• Maintain expertise in at least three Digital product platforms; mentor junior application specialists as needed.
• Work collaboratively across departments to develop training procedures, guidelines, and evaluations for technical services personnel.
• Drive customer satisfaction by resolving complex issues and clearly communicating technical information to customers and management.
• Complete additional projects and assignments as directed by management.

• Bachelor’s degree in Radiologic Technology and/or ARRT certification; equivalent work experience considered.
• 5+ years of radiology experience, including general radiology, surgical procedures, pediatrics, fluoroscopy, emergency, and special procedures.
• Strong understanding of radiology physics and principles; advanced radiology experience required.
• Basic Ultrasound experience highly desirable.
• Departmental management or commercial experience highly desirable.
• Intermediate experience with RIS/PACS, DICOM, highly desirable.
• Ability to provide technical problem-solving and communicate effectively with customers and internal teams.
• Competency in Microsoft Office Professional Tools.
• Travel is required; ability to work on-site at multiple customer locations., * Strong organizational and planning skills; ability to prioritize and execute multiple tasks.
• Excellent interpersonal, communication, and presentation skills.
• Ability to analyze complex technical issues and provide solutions.
• Customer-focused mindset with commitment to quality and satisfaction.

3.43.4 out of 5 stars Garner, NC 27529 $85,000 - $110,000 a year - Full-time