IT Analyst - Nights

Childrens Place

Fort Payne, AL, United States

about 1 month ago

Apply on www.indeed.com

Prepare application

Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Experience level

Starter

Experience required

1 year minimum

Working hours

Regular working hours

Job source

www.indeed.com

Tech stack

Microsoft Windows IBM System I VoIP Microsoft Outlook Databases System Configuration Data Integrity Dynamic Host Configuration Protocol Desktop Computing File Systems Domain Name System (DNS) Emulators

+10 more

IBM Notes Networking Basics Network Protocols SQL Databases TCP/IP Warehouse Management Systems Computer Equipment PkMS Laptops Network Server

Job description

The IT Analyst will handle all technical support related to but not limited to desktops, laptops, printers, copiers, IP phones, RF scanners, PC emulators, servers, AS400, etc. at the South East Distribution Center, located in Fort Payne, AL., * Resolve all Level 1-2 troubleshooting and configuration of the facility’s computer hardware

Resolve Level 1-2 technical support of the warehouse management system (WMS), which may include:
Verifying WMS processes
Configuring and data integrity utilizing query and file access tools on an AS400
Coordinate with facilities staff to troubleshoot MHE interface and assist Project Leads with configuration and/or database changes
Escalate Level 3 issues to a support staff at the corporate office for resolution
Work closely with Operations and Facilities Maintenance teams
Communicate regularly with internal and external customers for any needed support
Troubleshoot general technical problems from DC users
Must be on call 24/7 just in case of emergency and will be required to carry a Blackberry and respond o issues remotely via a company supplied laptop

Requirements

High school diploma
Bachelor’s degree or technical college preferred
Must have CCNP or 1-3 years of experience in general networking
3 years of experience in desktop/WHSE systems support
Experience in Windows operating system
Experience in Microsoft Outlook/Lotus notes or general email
Experience in a VOIP telecommunications environment

Skills and Behaviors:

Strong knowledge of general network protocols (TCPIP, DNS, DHCP, etc.)
Highly proficient in structured query language (SQL) for query and report development
Knowledge of Manhattan Associates PKMS/WM a plus
Ability to take direction from multiple supervisors and manage project and time effectively
Strong verbal and written communication skills
Must be resourceful and be able to act as a self-sustaining technical resource in a fast paced, challenging environment